Business Services – India Site Leader

Key Responsibilities

Strategic Leadership: In coordination with Business Services strategy, develop and execute the vision and operational strategy for the India site, ensuring alignment with Operations and Business objectives.

Operations Management: Oversee and promote actions to optimize business functions including underwriting, claims processing, policy servicing, finance, analytics, and IT services, emphasizing efficiency, compliance, and cost-effectiveness.

Service Delivery Excellence: Implement best practices, process automation, and technology-driven solutions to enhance productivity, service quality, and customer experience.

Financial & Performance Management: Drive cost efficiencies and operational KPIs, ensuring high-value delivery.

Stakeholder Management: Partner with Business Services Head, business units, and technology teams to align offshore operations with our client priorities.

Talent & Leadership Development: Build, mentor, and retain a high-performing team, fostering a culture of high performance and continuous improvement.

Governance & Compliance: Ensure adherence to regulatory, risk, and compliance standards, maintaining strong controls and operational resilience.

Qualification & Requirements

• The ideal candidate will bring deep expertise in managing operations, leading large teams, and collaborating with global stakeholders to enhance efficiency, innovation, and value creation.
• Industry Expertise: Strong background in general insurance, financial services and understanding of underwriting, claims, policy administration, and digital transformation
• Experience: 10+ years in leadership roles and knowledge in global business services, operations, technology and/or shared services.
• People Management & Operations: Understanding key HR processes from talent sourcing and acquisition to talent and performance management, along with continuous learning and development, to foster a great Employee Experience.
• Leadership & Strategy: Proven experience in setting up, scaling, and managing large teams (500+ FTEs) in a captive or offshore shared services model.
• Operational Excellence: Expertise in Lean, Six Sigma, automation, and process improvements to enhance efficiency and customer experience.
• Technology & Innovation: Exposure to digital transformation initiatives, including cloud, AI, RPA, and advanced analytics in an insurance or financial services setting.
• Global Collaboration: Ability to work across geographies, managing stakeholders in the US, India, and other global locations.
• Regulatory & Compliance: Strong understanding of US insurance regulations, data security, and compliance frameworks for offshore operations.

Benefits

This position comes with competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Home Office model
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally known group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Note: Benefits differ based on employee level