VP, Shared Services Excellence

Key Responsibilities

• Providing day-to-day leadership and management reflecting the core values of the Company
• Oversee the client/supplier relationship with the outsourcing company
• Driving the Shared Services team to meet service level agreement with our clients and achieve business goals and objectives
• Providing data/matrix-driven outcomes for the Shared Services functions.
• Ensuring measurement and effectiveness of all internal processes; providing timely, accurate, and complete reports on the operating condition of the Shared Services team to the necessary stakeholders
• Spearheading the development, communication, and implementation of effective growth strategies and processes through project management
• Collaborating with Management to develop and implement plans for the Shared Services infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization
• Fostering a success-oriented, accountable environment within the Company
• Managing the development of process flows and procedures to increase company efficiency and risk management
• Attend client meetings to discuss field personnel opportunities; identify client needs and evaluate alternative business solutions
• Direct, review, or approve project design changes
• Develop or implement policies, standards, and procedures for work
• Communicate relevant project information to appropriate parties, resolve and/or escalate issues in a timely fashion
• Provide professional guidance to assist coworkers in career and leadership development; inspire co-workers to attain goals and pursue excellence
• Team management: utilize team members to fullest potential, encourage collaboration, mitigate conflict, foster positive communication, acknowledgement, and appreciation
• Processes related to legal and contracted compliance
• Approve internal promotional assignments
• Manage logistics services
• Performing other duties as assigned

Qualification & Requirements

Minimum Qualifications (Knowledge, Skills, And Abilities)

• Bachelor’s degree, or equivalent experience
• 5 or more years of team management experience
• Experienced leader and business operations executive with appropriate industry experience
• Energetic, forward-thinking, and creative individual with high ethical standards
• Strategic visionary with sound technical skills, analytical ability, good judgment, and strong operational focus

Preferred Qualifications (Knowledge, Skills, And Abilities)

• Management experience in a call center or dispatch environment is a plus
• Software implementation

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…