Manager | F&A Operate: Order to Cash | Pune | Finance Transformation

Key Responsibilities

Operations Management

• The Senior Billing Manager for the EMEALA region will oversee the billing operations across Europe, the Middle East, Africa, and Latin America.
• Responsible for ensuring accurate and timely billing processes, managing a team of billing managers and specialists, and collaborating with various departments to streamline billing procedures and improve customer satisfaction.
• Accountable to drive results to enhance business performance. Establish goals & metrics of the process and drive, co-ordinate team to meet and exceed them
• Lead, mentor, and develop a team of billing managers and specialists, providing guidance and support to achieve departmental goals.
• Resource forecasting basis volume projection and availability of current resources

Process Improvement

• Identify and implement process improvements to enhance billing accuracy and efficiency.

Audit and Compliance

• Conduct regular audits of billing processes and records to ensure accuracy and compliance with internal and external standards.
• Develop and implement audit procedures to identify and rectify discrepancies.
• Collaborate with internal and external auditors during audits and ensure timely resolution of audit findings.
• Manage risks and controls; promote a culture of transparency

Customer Relations

• Address and resolve billing inquiries and disputes from customers in a timely and professional manner.

Reporting

• Prepare and present regular reports on billing activities, performance metrics, and financial data to senior management.

Collaboration:

• Work closely with the finance, sales, and customer service teams to ensure seamless billing operations and resolve any issues that arise.
• Collaborate with the Global Process Owner (GPO) and Continuous Improvement (CI) teams to align billing processes with global standards and initiatives
• Drive resolution of disputes, past due reduction and reduce DSO to help business meet their goals
• Be proactive and encourage innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk

People Management

• Responsible for team performance
• Plan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactively
• Develop, and train team members to ensure a positive, open, and flexible work environment
• Manage and motivate team members to have a better rate of retention
• Should guide and coach team members to help them achieve their short-term and long-term goals
• Ensure all published reports are correct and errorless
• Develop a specific management culture for shared services aiming efficient service delivery
• Conduct regular team meetings, share billing and cash goals, and provide feedback on teams’ performance.
• Initiate 1:1 and performance appraisal discussions with team and share constructive feedback

End-to-End Process Improvements

• Ensure adherence to internal and external guidelines as well as to a standardized process landscape
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Initiate and support process improvement initiatives and related projects

Relationship Management

• Respond to stakeholders on a timely manner
• Maintain a positive cross functional relationship with other teams of OTC
• Should be a part of the extended leadership team of CFO

Qualification & Requirements

• Minimum: Postgraduate / Master’s Degree in any stream
• Working experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatory
• Should have an experience in Call Centre model working on both Inbound and Outbound
• Knowledge: Familiarity with regional billing regulations and practices in the EMEALA region is preferred.
• Working in EU working hours is a mandatory requirement
• Around 7 years people management experience is preferred
• 10-15 years of experience in Billing and OTC Processes in a Global/MNC environment, Includes managing teams of >30 people over this period
• Experience in EMEALA process transition would be preferred
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities. Ability to perform root cause analysis; create and implement tangible actions to address key process and/or operational opportunities
• Proficiency in billing software and financial systems.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Strong Business Process documentation skills
• Project and Process Programs (Transformation and/or Continuous Improvement) is a desired skill
• Adherence to Organization Policies & Procedures, which includes SOX Compliance
• Ability to clearly articulate team performance with key stakeholders in the business (BU GM’s, CFO’s, Sales leads) in a clear, concise action-oriented manner
• Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferred
• Excellent customer service, business communication (both verbal and written) and follow-up skills with the ability to work in a fast-paced team environment while meeting deadline

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…