GPM Support Lead

Key Responsibilities

Project Management

• Lead departmental transformation projects and support DBB OpCos in building a robust standing organization
• Define project plans, identify key risks and actions, and ensure effective stakeholder engagement
• Drive continuous improvement and support projects such as RPA implementations and conformance meetings
• Coordinate testing activities to minimize disruption to live operations

Change Management & Business Adoption

• Drive change management efforts across BASE and DBB OpCos, including knowledge assessments, stakeholder engagement, and conformance reviews
• Lead training strategies and prepare OpCos for smooth transitions between systems and ways of working
• Support business partners and ambassadors in implementing and sustaining changes

Communication Strategy

• Develop and implement the department’s internal communication strategy
• Ensure alignment with broader organizational objectives and promote clarity and consistency across initiatives
• Support change initiatives through effective messaging and communication planning

People & Team Leadership

• Foster a high-performance culture and support the growth and development of team members

Qualification & Requirements

You’re a Good Candidate If You Have

• Proven experience in people management and team leadership
• A strong background in project management and cross-functional coordination
• Excellent stakeholder management skills with the ability to engage at multiple levels
• A Master’s degree in Business, Project Management, or a related field
• Experience in process improvement, organizational change, or business adoption
• Fluent written and verbal English skills
• The ability to work effectively in a complex, global environment

You’re a Perfect Candidate If You Also Have

• Certifications in Change Management (e.g., PROSCI) or Project Management (e.g., PMP, PRINCE2)
• Experience in multinational organizations, particularly in the telecom or finance sectors
• A proven track record of executing communication strategies
• Experience leading organizational change projects and managing diverse global teams
• Familiarity with HEINEKEN’s global tools and ways of working

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…