Head of Service Business Management, NAM CS

Key Responsibilities

Strategic Leadership

• Develop and implement a robust service product and pricing strategy aligned with organizational goals.
• Provide strategic guidance to enhance customer loyalty and drive service sales
• Partner with Global Operations, Sales and Service Leadership to address systemic issues, drive performance improvement and high customer satisfaction.

Business Management

• Create contract renewal strategies that address customer needs while increasing market share
• Motivate teams for high performance, managing Service Product P&L goals, and driving business development.

Operational Efficiency

• Evaluate resource allocation and workflow to optimize operational efficiency
• Implement measures to increase sales through multiple e-commerce channels

Reporting And Analytics

• Establish and maintain KPIs and reporting mechanisms to track service performance
• Utilize data-driven insights to identify areas for improvement and influence decision-making.

People Leadership

• Leads the organization in fostering growth of managers and employees, while actively promoting the attraction, development, and retention of talent across all levels of the organization.
• Foster a culture of high performance that exemplifies our Values, while demonstrating leadership qualities that encourage engagement and inclusivity across the team.
• Ensures the provision of an optimal work environment, along with necessary tools and processes, to effectively deliver services to customers.

Additional Responsibilities

• Champion change initiatives and support change management efforts across the organization.
• Collaborate with global functions and build partnerships within Sales, Services, and Business Line leaders.

Shareholder Responsibilities

• Assist in meeting P&L targets, identifying areas of concern, and driving revenue growth.
• Assess resource development and training needs to support installed based delivery

Qualification & Requirements

• Bachelor’s degree in a related discipline; advanced degree preferred
• Minimum of 10 years of successful leadership experience in Healthcare education field
• Proven experience in strategic business planning
• Strong strategic thinking and problem-solving skills
• Excellent communication and stakeholder management abilities
• Demonstrated ability to lead cross-functional teams and influence outcomes
• Proficiency in SAP, analytics and automation tools preferred
• Experience in Healthcare business and multinational environments are advantageous.

Benefits

We are proud to provide a comprehensive, flexible and highly competitive benefits program as an important component of our total rewards package, including:

• Healthcare benefits (medical, dental, vision)
• 20 days of paid time off, plus nine company-designated holidays and two personal holidays
• Life insurance covered by Siemens
• Long-term and short-term disability plans covered by Siemens
• 401(k) plan with up to six percent company match
• Tuition reimbursement
• Career development plans
• Commuter benefit program
• Financial planning program