Chief Operations Officer

Key Responsibilities

• Oversee daily operations of the main office located in Addison, TX.
• Plan and directs all aspects of the Company’s operational policies, objectives, and initiatives.
• Interact regularly with individual department heads to ensure that the company’s operational priorities are aligned with total company direction
• Ensure that all department heads maintain documentation requirements to support manufacturing, supply chain and field service processes
• Troubleshoot and resolve issues involving multiple departments
• Create and disseminate policies and procedures to all employees.
• Active involvement in new Customer or Partner set up to include business agreements, pricing, processing procedures and implementation timelines
• Partners with Executive Team to identify opportunities for process improvement. Facilitates successful implementation of new programs through the organization by ensuring a well-defined, efficient sales and Operations processes is in place for launch. Fosters an organization of continuous process improvement.
• Embody and nurture an entrepreneurial approach to operational growth, driven by Agile principles and the development of autonomous teams
• Establish and maintain metrics consistent with the company’s business objectives for innovation, quality and delivery
• Continually investigates and introduces process improvement measures and presents suggestions to the CEO and CFO for consideration.
• Hires, trains, inspires people of top character, ability and motivation
• Sets stretch objectives with team to outperform for customers
• Apply an action-oriented, entrepreneurial, flexible, innovative approach to operations management.
• Other duties as assigned

Qualification & Requirements

Preferred Qualifications

• Requires at least 10 years of experience in the CPG industry.
• Minimum of bachelor’s degree in Business Administration, supply chain management or related experience; MBA preferred.
• 15+ years of Supply Chain/Operational experience
• Minimum of 5 years of proven experience as Chief Operations Officer.
• Proven experience leading a team of 10 or more direct reports.
• 10+ years executive P&L management
• Track record of positive customer account relationships
• Knowledge of industry’s legal rules and guidelines
• Working knowledge of data analysis and performance/operation metrics

Required Skills

• Drives culture in a very positive way
• Self-motivated to be #1 for customers
• Exceptional honesty, character, integrity and candor
• Sets the highest standard of professionalism
• Employee- and customer-focused
• Proficient Microsoft Office suite (particularly Excel and Word)
• Good leadership skills
• Management, decision-making, problem-solving, delegation, business, finance, interpersonal, and communication skills
• Detail Oriented and Organized
• Able to work in a team environment and to able to see the big picture and find robust solutions
• Adaptable to fast-changing demands—at Poo HQ the only constant is change
• Customer focused (they’re the only reason any of us have a job, after all)

Key performance indicators assigned:

• Operations KPI – Department (On-time Delivery + Inventory Variance + ASN Accuracy + Perfect Operations Index)
• All Individual KPI’s assigned to Operations Team
• Chargebacks Prevention

Physical Demands

• Sitting for long periods
• Occasional travel to local warehouses
• Able to lift 40 pounds
• Able to climb stairs

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)