Director, Sales Operations
Palo Alto Networks
APAC/Oceania, India, Bengaluru
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Salary
$153,000 - $252,000 Per Year
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
Finance
IT
Marketing
Reports to
Level
N-2
Travel Max:
0%
Posting Date
05-30-2025
Description
This role is responsible for leading the Business Operations team in India, driving programs and processes that enhance value for internal sellers, partners, and distributors. The leader will oversee operational cadences, monitor Support and Shared Services programs, and leverage their understanding of program management, sales operations, and various routes to market.
Key Responsibilities
- Team Leadership: Lead a cross-functional support and shared services team.
- Operational Efficiency: Drive efficiency in high-velocity business operations, including Quoting-to-Bill, Sales Systems, Sales Desk, Partner support, Bid Response, and Shared Services teams.
- Reporting & Analytics: Own reporting (dashboards, scorecards, QBRs, ecosystem business analysis) and utilize data analytics for continuous improvement and gap identification.
- Process & Training: Build and provide process documentation and training for internal teams, sales, partners, and distributors.
- Stakeholder Collaboration: Establish strong trusted partnerships with stakeholders at all levels to ensure alignment and effectiveness.
- SLA & Compliance: Deliver on organizational Service Level Agreements (SLAs) with best-in-class support while adhering to compliance and policy requirements.
- Cross-Functional Improvement: Identify and implement improvements for operational efficiency, process optimization, and field acceleration by working with various teams (operations, IT, leadership).
Qualification & Requirements
- Experience: 15+ years in Business Operations.
- Education: Bachelor’s degree in Engineering, Economics, Business, Finance, or a related field (Master’s degree highly preferred).
- Industry Knowledge: Well-experienced in the Enterprise sales model, supporting Enterprise Sales and Partner teams, and cross-functional interfacing in the high-tech industry.
- Program Management: Ability to coordinate cross-functional programs for on-time, measurable results.
- Soft Skills: Self-starter, strong communication and presentation skills, organizational and problem-solving skills, ability to make quick decisions under pressure, diligent with audit records, efficient team player, ability to collaborate with high-performing internal and outsourced teams.
- Technical Skills: Strong knowledge and experience with Salesforce.com, Gsheet/Excel (Tableau Desktop experience a plus). Intermediate/advanced Salesforce.com and G-Suite skills highly recommended.
- Global Acumen: Willingness to work a flexible schedule to support JAPAC and liaise with US HQ. Experience with cross-regional deals (US, EMEA, JAPAC).
- Work Environment: Ability to work in a dynamic, fast-moving, and demanding environment.
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Palo Alto Networks
Industry
Computer and Network Security
Revenue
$6.89B
Employees
13,948
Fortune 500 Rank
#604
Global 500 Rank
NA
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