Head of HR Shared Services

Key Responsibilities

You will lead the development and delivery of a new Shared Services model covering payroll, HR systems and data, reporting and analytics, and employee lifecycle support. With a strong emphasis on continuous improvement and operational excellence, you will champion digital transformation, standardisation of processes, and a service culture that enhances the employee experience across all touchpoints.

Qualification & Requirements

We are looking for a dynamic and collaborative leader who can build trust with senior stakeholders, lead change with confidence, and empower teams to deliver impactful results. You’ll bring a blend of strategic insight and operational rigour, combined with a passion for driving innovation in a complex and people-centred environment.

Benefits

• Annual leave of 34 days, plus 5 public holidays
• Financial contribution to relocation, if applicable
• Membership of the USS Pension Scheme with generous employer contributions
• A hybrid working environment, including partial homeworking where appropriate and a range of family friendly policies
• Staff discount scheme for local and national goods and services
• Free staff parking, employee Carshare and Cycle to Work Schemes and subsidised local bus travel
• Subsidised sports membership, reduced tuition fees on degree programmes for staff, access to training and development opportunities including LinkedIn Learning, access to library facilities, salary sacrifice scheme
• A range of wellbeing initiatives including membership of Peppy, a health application that connects staff to expert practitioners and personalized support on health matters