Director, Global Business Services Technology

Key Responsibilities

Shapes Strategy

• Direct, manage, and deliver large, complex, mission-critical application development projects.
• Identify the drivers, strategies, and needs of clients’ technology operations and lead internal changes to support those operations.
• Know the application portfolio, its overall technical and functional health, how it will support business needs, and its impact on the overall environment from a support and technology perspective.
• Provide technology leadership within the business unit, developing and implementing 5+ year technology roadmaps.
• Manage relationships with clients, interface, and maintain communication with Technology and business management. Monitor business and technology developments and provide on-time response and support.
• Ensure that Global Technology-Business engagement is a priority. Support Technology shared strategic goals and educate business partners and management teams on their importance.

Deliver Results

• Develop a sustainable development and support model to meet key project commitments while gaining efficiency and effectiveness.
• Effectively integrate across all functions to support the successful execution of the Service Delivery Model.
• Facilitate smooth workflow within the department, ensuring high standards and quality of technical work. Direct reviews of tools and technologies for improving performance and reducing costs.
• Understand the risk profile of the area and ensure that significant risks are mitigated.
• Define vision for development strategies and a clear view of how Capital’s development strategies fit together and create business value.
• Define and implement clear deliverables and processes.

Build Talent & Teams

• Build and support strong teams.
• Stay updated on industry trends and emerging technologies to continuously enhance technology capabilities (i.e., Gen AI, etc.).
• Stay informed about development trends, directions, and uses across Capital. Utilize knowledge to apply the most current and appropriate technologies to support the business and anticipate and seize new opportunities.
• Stay current with industry technology changes and become an expert in external solutions on the market for functional areas.
• Build engagement and a sense of belonging within and outside the immediate team, enabling the broader function to operate as one team in supporting the firm’s overall mission.
• Set and define a clear strategy and help teams to understand best practices.
• Be interested and open-minded as it pertains to new ideas, open to constructive challenges and course correction when required.

Inspire & Influence

• Provide a global strategic context for associates when sharing information and making decisions.
• “One team, one dream” mindset, think and plan strategically, and drive team execution.
• Participate in broad organization change efforts, including planning and communication.
• Represent the company as a key internal or external contact regarding significant matters.
• Communicate with other members of management to resolve complex business issues or set future planning direction/strategy.
• Champion and promote new business initiatives and influence acceptance of change.
• Influence the acceptance of new technologies that drive consistency, efficiency, and agility to the organization.

Qualification & Requirements

• You have a Bachelor’s degree and ideally a Master’s degree.
• You have 12+ years of progressive experience in IT leadership, including managing teams and leaders.
• You have strong strategic thinking and stakeholder communication skills.
• You have proven experience in software, solutions, or data engineering.
• You have a deep understanding of modern engineering practices (Agile, CI/CD, DevOps).
• You have experience with cloud and data platforms (AWS, Azure, Python, Airflow, Databricks, APIs).
• You have strong project management, analytical, and problem-solving skills.
• You have strong business acumen and the ability to communicate effectively across all levels.
• You have a global mindset with the ability to support a diverse, international operating model.
• You have knowledge of emerging technologies and trends (e.g., Gen AI, Quant).

Benefits

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital’s annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

Financial Wellness

• Compensation
  • Paycheck
  • Performance Bonus
  • Profitability Bonus
  • Retirement Contribution
• Additional Financial Health Benefits
  • 401(k) and other plans
  • Student loan reimbursement and education assistance
  • Tuition reimbursement
  • Financial Education
  • Life, Accidental, and Travel Insurance
  • Commuter Savings
  • Investment Purchases

Physical Wellness

• Medical, Dental, and Vision
• Family Wellbeing
  • Paid Parental Leave
  • Parental Transition Schedule
  • Hormonal Health, Fertility and Family building
  • Adoption/Surrogacy Assistance
  • Childcare, Tutoring, and Eldercare support
  • Scholarship Program
  • College Coaching
• Health Savings Account

Mental Wellness

• Mental Health Resources
  • Time Off
  • Comprehensive, Personalized Support
  • Current Events Support
  • Individual and Small-Group Support
  • Mindfulness

Social Wellness

• Associate Involvement Grants
• Associate Matching Gifts
• Volunteer Rewards
• Equity & Justice Donation
• Milestone Anniversary Donation
• New Associate Donation