Global Supply Chain Manager – Air Freight Shared Services – CG

Key Responsibilities

Operations Management

• Manages and leads leaders and members towards operational excellence and drive positive customer experience based on migrated processes which includes but not limited to:
• Documentation
• Bill of Lading rating
• Key accounts
• Oversees day-to-day operations of his/her department ensuring that business operates without operational bottlenecks and SLAs are delivered timely, accurately, and consistently
• Develops, implements, and reviews processes and procedures to create a fully functional infrastructure to drive efficiency, process optimization and automation
• Facilitates and liaises with relevant teams such as HR, IT, Continuous Improvement, and Finance to ensure that people, financials, system, business, and process requirements are delivered timely and consistently
• Reviews and analyses daily/weekly/monthly performance and other relevant data to drive improvement strategies and tactics

People Management

• Interviews and selects the right candidates for the right role
• Plans and monitors training of new employees
• Evaluates employees’ performance
• Leads and creates a strong team culture of collaboration, ownership, agility, and resilience through weekly connects and engagement initiatives
• Identifies training and development programs for members and leaders to develop a high performing and engaging team

Stakeholder Management

• Maintains strong engagement and collaboration with relevant stakeholders through a regular review calls and quarterly business review to discuss results and performance, issues for resolution, process alignment and standardization, and future plans and progress
• Acts as main point of contact for escalations that require immediate resolution

Other related tasks as assigned by the direct manager

• Key Result Areas
  • Monitors and guides team to ensure excellent day-to-day operations. Meets productivity, accuracy and timeliness targets
  • Develops subordinates on operational skills, problem solving skills and management capability
  • Executes intensity programs with existing customers to build and strengthen current relationship with an objective to provide value added services
  • Proactive communication with both internal and external cooperate parties and maintain good collaboration relationship
  • Reviews process flows to maximize efficiency at the center, takes lead on some key projects and carries out project results

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

Qualification & Requirements

• At least Bachelor’s degree; Master’s degree/MBA is a plus
• More than 5 years of relevant working experience in shared service set-up preferably in a logistics industry
• Customer oriented with ability to establish strong relationships and interact effectively with customers and stakeholders at various levels
• Excellent interpersonal, communication and presentation skills
• Above average English proficiency
• Possesses Customer Service mindset and passion for service excellence
• Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency
• Good knowledge of shipping business and process
• Strategic and drives entrepreneurial mindset. Proven ability to contribute to strategic plans, transform them into projects & initiatives, prioritize and implement them.
• Proficiency in Windows and Microsoft office

Application Question(s):

• Do you have background in costing activities?
• Do you have background in the order management system

Benefits

• Health insurance
• Paid training
• Supplemental Pay:
  • 13th month salary