Global Business Services (GBS) Site HR Director

Key Responsibilities

HR Leadership & Organizational Strategy

• Lead the development and execution of HR strategies that directly support the site’s growth, transformation, and performance objectives.
• Serve as a strategic advisor to the site leadership team, aligning talent priorities with business goals.
• Embed and evolve the company’s culture by championing its values, driving engagement, and modeling inclusive leadership.
• Translate conglomerate HR priorities into site-specific action plans.

Talent Strategy & Organizational Capability

• Strengthen the site’s Employer Brand in alignment with the Employee Value Proposition to attract high-quality talent in a competitive services environment.
• Lead the end-to-end talent lifecycle—recruitment, onboarding, learning & development, performance management, and succession planning.
• Lead regular reviews of compensation structures and benefits to ensure market competitiveness and support talent attraction and retention
• Enable leaders through coaching and capability-building programs to grow high-performing, future-ready teams.
• Leverage HCM systems to ensure consistency, efficiency, and scalability in talent processes.

Culture, Engagement & Change Leadership

• Drive transformation initiatives by building change readiness, engagement, and continuous communication strategies.
• Partner with business leaders to shape a high-trust, growth-oriented culture.
• Design and implement recognition and reward programs that reflect business impact and cultural alignment.
• Promote psychological safety, employee voice, and a culture of feedback and learning.

Employee Experience & Operations

• Act as the employee champion, ensuring a positive and seamless experience throughout the employee lifecycle.
• Resolve employee relations issues with a focus on fairness, compliance, and organizational values.
• Lead data-driven initiatives to improve retention, employee satisfaction, and productivity.
• Oversee HR operations, policies, and procedures, ensuring compliance with Philippine labor laws and alignment with company standards.

HR Analytics & Workforce Planning

• Utilize HCM to generate workforce insights that inform decision-making, drive productivity, and support strategic workforce planning.
• Regularly review HR metrics (turnover, time-to-fill, engagement scores, etc.) and report actionable insights to site and corporate leadership.

Inclusion, Diversity & Belonging

• Champion diversity, equity, and inclusion by designing and implementing inclusive hiring practices, leadership accountability mechanisms, and employee resource initiatives.
• Build a workplace culture where every individual feels valued, respected, and able to contribute fully.

Qualification & Requirements

Qualifications:

• Master’s Degree in Human Resources or a related field preferred
• 15+ years in progressive HR roles, with at least 5 years in an HR leadership role in a shared services, IT, GBS, or Corporate back-office environments.
• Track record of leading organizational transformation or scaling HR operations during a growth phase with high acumen in HR-related market trends
• Deep understanding of Philippine labor law, ideally with regional exposure.
• Exceptional communication and leadership skills

Skills:

• Strong leadership and strategic thinking.
• Proven ability to lead cultural and organizational change, build change readiness, and influence senior stakeholders.
• Comfortable managing ambiguity and leading through transformation in a fast-paced services environment.
• Builds trust with cross-functional leaders and employees at all levels.
• Able to drive outcomes through collaboration, influence, and a consulting mindset.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…