GBS Content and Omnichannel – Senior Director Service Delivery Americas

Key Responsibilities

• Ownership of GCS Content and Omnichannel service delivery for commercial organization across US, LATAM, and Canada teams.
• Act as the global service owner of the content delivery service.
• Collaborate on stakeholder management at a senior level in the assigned regions, in partnership with GBS Business Partners.
• Collaborate in the definition, execution, and enhancement of the GCS Content and Omnichannel services strategy.
• Lead the adoption of processes related to the Content and Omnichannel services.
• Provide flexibility, accommodating variations across business units, brand lifecycle, and demand surges and drops.
• Leverage reporting and utilization metrics to communicate overall adoption of GCS services. Find opportunities for improvement to increase efficiency and effectiveness of the marketing operation process.
• Accountable for identifying and understanding market content and omnichannel trends to enable GCS to provide feedback to therapeutic area brands teams.
• Accountable for a 60-member delivery team ensuring all vital Communications and Change Management activities are delivered across the market.
• Demonstrates comprehensive understanding and application of all relevant policies, procedures, and operational frameworks. Ensures compliance with AZ Code of Conduct policies and procedures.
• Drive collaboration, communication, and innovation between GCS towers and other Global functions.

Qualification & Requirements

Essential Skills/Experience

• Bachelor’s Degree
• 10-15 years of experience in content and omnichannel service delivery in a pharmaceutical environment
• 10 years of people management experience with strong team building skills
• Seasoned pharmaceutical/biotechnology director with significant leadership experience strategic digital marketing, and commercial leadership skills with a solid track record of accomplishment
• Demonstrates strategic and tactical abilities in developing and successfully implementing a comprehensive commercial plan
• Highly organized with a keen sense of what it takes to get the job done, strong operating and prioritization skills with collaboration and cross functional partnership
• Oral and written fluency in Business English

Desirable Skills/Experience

• Experience in digital delivery and processes
• Working effectively within a collaborative environment
• MBA / advanced scientific degree
• Experience working directly for a pharmaceutical company

Benefits

Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.