HR Shared Services Sr. Manager LATAM

Key Responsibilities

• Drive execution of the LATAM HR Shared Services model aligned with global standards and local requirements.
• Lead service delivery for HR transactions across the employee lifecycle; recruiting support, onboarding, job changes, terminations, leave management and position management, ensuring timely and accurate transactions.
• Ensure all services are delivered in accordance with defined service level agreements (SLA’s), with a focus on efficiency, compliance, and employee experience.
• Develop, monitor, and continuously improve standard operations procedures (SOPs), workflows, and knowledge/documentation in partnership with the HR Shared Services Operational Excellence Manager
• Manage shared services support including, but not limited to, interview scheduling, background check coordination/adjudication and systematic applicant tracking system candidate/end-user support.
• Ensure seamless and compliant onboarding and offboarding experiences.
• Provide data, documentation, and administrative assistance with HR Centers of Excellence.
• Maintain compliance with data privacy regulations and audit requirements.
• Ensure sensitive information is managed with confidentiality and in compliance with legal and company standards.
• Champion a client-service-oriented mindset across the HRSS team, serve as an escalation point for issues.
• Deliver responsive client experience that reflects LATAM business customs and expectations, balancing global consistency with local relevance.
• Act as a trusted partner to HR Business Partners, COEs, business leaders and functional teams across the region.
• Drive feedback loops and satisfaction surveys to monitor and enhance experience.
• Lead and develop a high-performing regional HRSS team, including setting goals, coaching, performance management, and professional development.
• Foster a culture of continuous improvement, inclusion, collaboration, and accountability.
• Partner with Global HRSS to implement system enhancements, workflow improvements, and digital tools.
• Support change management efforts and communication strategies for new processes or system impacting the region.

Qualification & Requirements

Experience

• Experience leading HR service delivery in multi-country LATAM region.
• Proficiency with HR technology platforms (SAP, HCM & SuccessFactors) and service management tools (SalesForce).
• Demonstrated ability to manager cross functional relationships, complex workflows, and regulatory compliance in HR operations.

Skills

• Ability to manager HR communications and documentation in multiple languages with cultural sensitivity.
• Strong leadership and team-building capabilities
• Advances problem-solving, analytical, and organizational skills.
• Excellent communication and interpersonal abilities
• Customer-focused with passion for service excellence
• Comfortable working in a fast-paced, matrixed, and multicultural environment.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…