Sr. HR Shared Services Manager, Benefits & Compensation

• Oversee the administration of employee benefits programs, including health and welfare plans, retirement programs and wellness initiatives.

• Provide recommendations for benefit program design in alignment with Gilead’s business and HR strategy.

• Manage mid-to-high complexity benefits escalations and inquiries, ensuring timely resolution and employee satisfaction.

• Handle vendor management responsibilities, including monitoring service delivery, performance, and contract adherence.

• Ensure accuracy in benefits-related filings, invoices, and compliance documentation.

• Ensure seamless execution of annual benefits enrollment process, including vendor negotiations, employee communications, and implementation of new programs.

• Analyze benefits trends, utilization, and cost data to make data-driven recommendations for program improvements.

• Monitor industry trends and legislative developments to ensure competitive and compliant benefits offerings.

• Support mergers, acquisitions, and divestitures by integrating or transitioning benefits programs as needed.

• Partner with vendors, payroll, and HR technology teams to optimize benefits and compensation service delivery.

Compliance, Policy, and Risk Management

• Ensure consistency, compliance, and governance in benefits administration across US, LATAM and Canada.

• Act as a subject matter expert (SME) on benefits compliance, ensuring adherence to federal, state, and country-specific regulations.

• Partner with legal, finance, and external advisors to stay updated on regulatory changes and implement necessary policy updates that align the company’s rewards strategy.

• Maintain governance and documentation for compliance audits, reporting, data integrity and corrective action planning related to benefits and compensation programs

• Ensure compliance with federal, state, and local benefits regulations, including ERISA, ACA, FLSA, COBRA, pay transparency and other applicable laws.

Process Optimization & Continuous Improvements

• Leverage technology, automation, and self-service tools to enhance the employee and manager experience in benefits and compensation transactions.

• Identify process inefficiencies and lead improvement initiatives within HRSS to optimize service delivery.

• Develop and enhance HR knowledge tools to drive self-service adoption and reduce escalations.

• Provide training and support to HRSS employees on benefits-related processes, tools, and policies.

• Facilitate clear communication of benefits policies, programs, and changes to employees and key stakeholders.

Stakeholder & Vendor Management

• Act as the primary point of contact between HRSS and COEs for benefits and compensation operational matters.

• Develop and maintain strong partnerships with HRBPs, Total Rewards teams, payroll, finance, and external benefits vendors.

• Manage vendor administration relationships to ensure high service levels, cost-effectiveness, and compliance with contract terms.

• Facilitate clear communication of benefits policies, programs, and changes to employees and key stakeholders.

Data-Driven Insights & Service Performance

• Utilize analytics to assess benefits program effectiveness, service performance, and employee utilization trends.

• Provide data-driven insights and recommendations to leadership regarding benefits strategy and optimization.

• Analyze and report on key benefits metrics, identifying trends to drive operational enhancements and strategic decision making.

• Ensure adherence to Service Level Agreements (SLAs) and identify areas for enhancement in benefits service delivery.

Special Projects & Compliance Oversight

• Lead and participate in HRSS and Total Rewards special projects, including benefits policy implementations and system enhancements.

• Act as a liaison with internal and external stakeholders to ensure compliance with regulatory requirements, such as ACA, ERISA, HIPAA, COBRA, and FMLA.

• Drive initiatives to enhance employee awareness and understanding of benefits offerings through education and engagement strategies.

Leadership & Team Development

• Lead and develop a team of HRSS professionals handling benefits and compensation administration.

• Provide coaching, mentorship, and training to ensure team members have the necessary skills and knowledge.

• Extensive expertise in benefits and compensation programs, including administration, compliance, and benchmarking at a regional or global level.

• Experience managing large-scale benefits or compensation programs in a complex, global organization

• Strong analytical and strategic thinking skills, with the ability to interpret data and provide insights that influence decision-making.

• Proven ability to lead large-scale benefits and compensation projects, including vendor selection and implementation, cost analysis, and process improvements.

• Experience in regulatory compliance related to compensation and benefits.

• Excellent stakeholder management skills, with the ability to collaborate with senior leadership, HR business partners, and external vendors.

• Strong knowledge of benefits and compensation regulations, including ERISA, ACA, FLSA, and global regulatory requirements.

• Ability to develop and execute communication strategies for benefits and compensation programs to drive employee engagement and understanding.

• Leadership and people management experience, with the ability to mentor and develop team members.

• Strong financial acumen, including budget management and cost optimization strategies.

• Proficiency in HRIS systems, compensation software, and data analytics tools.

Basic Qualifications:

• High School and Eleven Years’ Experience OR Associate Degree and Nine Years’ Experience OR Bachelor’s Degree and Eight Years’ Experience OR Masters’ Degree and Six Years’ Experience

• 7-10 years’ of progressively increasing experience administering Benefits or Reward Programs

• Minimum 5 years’ experience in people management

• Minimum of 6 years of experience using HR and Payroll systems (e.g., Workday, SAP, UltiPro, Oracle, PeopleSoft, Lawson, ADP, Safeguard)

Preferred Qualifications:

• Master’s degree or advanced certification (e.g., CEBS, CCP, SHRM-SCP) preferred.

• Experience in the biopharmaceutical or life sciences industry.

• Proven experience working with Workday or similar HRIS systems.