Director, Business Analytics

Key Responsibilities

Performance Management & Business Intelligence

• Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.
• Contribute to data management and interpretation of data for the account and shared services model.
• Promote and enable the import and export of best practices to and from JLL and link the account to emerging practices in the model, the industry, and BI/data fields.
• Devise and promote creative data visualization.
• Active participant of monthly, quarterly, semi-annual and annual governance meetings.

Firm & Shared Services Model

• Support development of the shared service model within Life Sciences vertical.
• Support enhancement of technology and tools for account and LS use.
• Play appropriate role relative to information security compliance for all JLL technology, account, and platform implementations.
• Support RED and drive/culture shift for JLL to become a data-driven organization.
• Act as Program Manager for technology, BI, Data, performance initiatives at account level.

Leadership

• Trusted advisor to the account for all performance, Business intelligence and governance processes.
• Identify savings and improvement opportunities, or problems requiring innovative solutions.
• Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times
• Participation in a shared service ‘flow to work’ team which responds to emerging needs by allocating expert resources
• Promote success powerfully, such that our team, vertical and clients recognize the value of your work.

Key Performance Measures

• Deep understanding of contract key performance indicator, service level agreements, reporting requirements and client expectations.
• Complete & report on all performance related requirements, monthly performance results, quarterly KPI/SLA scorecards result, survey results, business metric results, etc.
• Support of current account programs and innovating thinking to shift model in positive ways aligned to overall team, account and client goals.

Qualification & Requirements

• Bachelor’s degree or equivalent work experience.
• 5 years relevant work experience, 3 years performance management referred.
• Excellent communication and presentation skills (verbal and written)
• Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.
• Process Management experience or demonstrated skills –Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
• Strong leadership, organizational and execution skills
• Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.
• IFM operations experience is soft and/or hard services management.
• Experience of extrapolating and visualizing data to derive actionable intelligence
• Advanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint)

Physical Requirements and Work Conditions

• This position is work-at-home with some travel as required by Manger and/or account leadership.
• Direct reporting relationship to LS Shared Service Performance/BI/Data team and matrixed reporting relationship to one or more accounts.

Benefits

No information available.