Senior Manager, Business Solutions (Health Services Cluster)

Key Responsibilities

At the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. As a leader, you’ll be at the forefront of creating a dynamic work environment that sparks innovation, fosters collaboration, and champions inclusivity. We value a diverse, anti-racist, and accessible workplace where everyone feels safe and respected. By embracing these values, you’ll help build a vibrant team culture where every individual can thrive. Your leadership will inspire and motivate your team to achieve their best, aligning their efforts with our strategic vision.

To succeed in this role, you will:

• Provide senior strategic and tactical technical leadership in the planning and execution of a portfolio of complex projects and initiatives while balancing timelines, resources, and budgets.
• Manage digital business transformation and promote broader use of data horizontally across Ministries aligned with the Digital Government direction through advancing modern technologies.
• Direct and oversee the development of innovative solutions on start-up, proof of concept, or pilot scales based on emerging technologies or concepts to address the transforming business needs of business partners. Direct and oversee the management and enhancement of existing solutions to support business continuity and evolving business needs.
• Develop partnerships and consult with stakeholders/clients to provide advice, promote understanding, devise I&IT strategies, and manage I&IT initiatives that support their business needs.
• Build organizational capacity through effective human resources development by authorizing recruitment activities, labor relations management, talent management, organizational design, and succession planning.

Meet Your New Team

• You will join the Public Health I&IT Solutions Branch within the Health Services Cluster at Government Information Technology Ontario (GovTechON). Our team is responsible for developing, maintaining, and modernizing digital solutions that support public health services across the province.

Qualification & Requirements

Leadership and People Management

• Demonstrate the leadership behaviors, attributes and mindsets for leaders, across the organization, to lead the OPS into the future and deliver our vision.
• Technical leadership experience and the ability to inspire, engage, motivate, develop, and mentor staff to deliver on results.
• A collaborative leader and have incorporated the principles of diversity, inclusion, and anti-racism across all elements of your management style.
• Demonstrate good judgement, political acuity, and organizational awareness in managing issues and priorities.
• Leadership experience in working in Agile development and in product-centric models of delivery.
• Demonstrated success in fostering an environment of continuous improvement, creativity, and excellence.

Technical Expertise and Specialized Knowledge

• Hands-on leadership experience with product management and/or solution development utilizing open-source tools for containerization, platform-as-a-service (PaaS), software-as-a-service (SaaS), infrastructure-as-a-service (IaaS), cloud and other related technologies, and development tools such as Red Hat OpenShift, Docker, Kubernetes, Prometheus, or similar.
• Recent experience leading product development teams utilizing programming languages, API technologies, platforms, and standards such as Java, J2EE and associated frameworks, WebSphere Liberty, JavaScript, JSF, Node.js, REST, SOAP, OAuth2, Angular, DataPower, or similar.
• Knowledge of policies, standards, and processes governing I&IT application development, deployment, and maintenance, to develop and prioritize complex strategic technology implementation and client program delivery plans, with preference for healthcare-specific interoperability standards and platforms such as HL7 FHIR and simplifier.net.
• Knowledge and expertise in product and program management principles and methodologies to manage the delivery of products as well as program plans, initiatives, and goals.
• Knowledge of principles, best practices, trends, and issues in contemporary I&IT business solutions design and Agile development, and multi-disciplinary digital approaches to manage and integrate portfolio I&IT plans and projects.
• Experience with business modeling and problem-solving approaches and can provide business and technical expertise to clients and staff.

Strategic Planning and Change Management

• Proven success and flexibility in leading technology teams through Agile and hybrid product delivery and architecture principles, DevOps best practices, technology roadmap guidance, governance, operational support, and risk assessment and mitigations.
• Experience setting operational plans to establish goals and objectives within an environment of changing priorities and demands.
• Experience in driving transformational change and addressing opportunities for modernization/continuous improvement to promote operational efficiency.
• Excellent analytical and strategic thinking skills to provide technical and tactical advice.
• Superior strategic planning skills to provide expertise and mitigation strategies on challenges/issues.

Relationship Management and Communication

• Demonstrated ability to build and maintain productive working relationships across teams and organizational levels to support collaboration, manage expectations, and achieve shared priorities.
• Effective verbal and written communication skills to prepare and deliver presentations, executive briefings, and complex information in a clear and accessible manner.
• Experience influencing and negotiating with partners and stakeholders to develop collaborative approaches to complex issues.
• Ability to explain technical concepts, present options and recommendations for digital enhancements, and engage business clients, management, and executives in informed decision-making

Don’t meet every qualification?

• If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

Benefits

• Purpose-driven culture: Be part of a dynamic leadership team dedicated to serving 15 million Ontarians. Your leadership will drive long-term impact and contribute to public service excellence.
• Empowering work environment: Thrive in an inclusive and diverse workplace that reflects the population we serve. Enjoy a culture of holistic well-being, flexibility, and safety, with tailored work arrangements to suit your life stage. Our modern, friendly, and accessible workplaces support you in bringing your authentic self to work and exploring your full potential.
• Expansive leadership opportunities: Benefit from endless growth opportunities, mentorship, and the chance to lead across various sectors. In the Ontario Public Service, your leadership journey can span multiple ministries and functions.
• Recognition and Rewards: Your efforts will be recognized both formally and informally, ensuring you feel valued and supported. We offer competitive salaries with performance-based pay, a defined-benefit pension plan, and comprehensive benefits that support your holistic wellness. Enjoy a range of vacation and leave options, along with access to employee and family assistance programs and inclusive counselling services.