Mgr. Accounts Receivable

Key Responsibilities

• Lead and mentor a team of 6-7 accounts receivable professionals (including Supervisors and Analysts), fostering skill development and career growth.
• Ensure consistent achievement of KPIs and SLA requirements by the team.
• Collaborate with onshore stakeholders to meet defined delivery standards.
• Work with other GFS teams to enhance work quality.
• Focus on improving customer satisfaction scores (CSAT).
• Innovate and implement process improvements.
• Assist in audits for APAC, Continental Europe, and North America.
• Maximize efficiencies in cash receipts and invoicing functions, introducing new processes and technologies.
• Collaborate with internal customers to provide necessary reporting.
• Maintain internal controls related to cash receipts and invoicing.
• Assist in month-end close processes, including journal entries, reconciliations, and closing AR Sub-ledger.
• Manage a portfolio of accounts receivable for assigned territories.
• Perform account reconciliations, provide backup details, and submit tie-offs and refund requests.
• Recommend professional service holds, halt global support when needed, and communicate the status of accounts and pending high-dollar receivables.
• Initiate conference calls on problem accounts.
• Provide performance management reporting and highlight challenges.

Qualification & Requirements

• 12+ years of experience in AR and Collections, with 8 – 10 years’ experience in people management.
• Experience with Oracle and D365 is desirable.
• Strong people management skills with a minimum of 10 years managing a team of 8-10 members.
• Commerce graduate with a major in Accounting or Finance; MBA or CA (Intermediate) is desirable.
• Advanced knowledge of Microsoft Excel, PowerPoint, and Power BI.
• Excellent verbal and written communication skills.
• Strong customer service skills and the ability to foster positive working relationships.
• Well-organized, detail-oriented, and self-directed.
• Prior experience working remotely with a US multinational company is a plus.
• Self-motivated with strong analytical skills and experience in handling transformation and automation projects.

Preferred Skills:

• Advanced knowledge of Microsoft Excel or Power BI.
• Knowledge of Robotics Process Automation (RPA).
• Exposure to ERP implementation.
• Experience in process automation and transitions.

Benefits

• Health insurance
• Wellness programs
• U Choose flexible reimbursement options, including: health & wellness reimbursement options, internet, computer accessories, child education, and veterinary services, to name a few.
• Paid time off for maternity and parental leave
• Paid leave for adoption / surrogacy / foster care
• Adoption and surrogacy financial assistance
• Complimentary access to tutor.com for UKG parents and children
• Tuition/certification reimbursements
• Well-being incentives, well-being coaching, and one-on-one wellness consulting
• Employee Assistance Program (EAP)