GBS Regional Operations Lead

Key Responsibilities

GBS Strategy and Planning:

• Develop and execute the regional GBS strategy in alignment with the global GBS strategy and business objectives.
• Identify opportunities for continuous improvement (process, cost & service) and innovation within GBS processes.

Operational Leadership:

• Lead a team of GBS professionals, providing guidance, mentoring, and support to achieve performance targets.
• GBS point of contact for operations matter for the region
• Ensure efficient and effective service delivery of the region, adhering to SLAs and KPIs
• Drive process optimization and automation initiatives to enhance operational efficiency.

Leadership

• Build and lead a high-performing GBS team (remotely/onsite), fostering a culture of collaboration and accountability.
• Provide mentorship, coaching, and professional development opportunities for team members.

Process Excellence:

• Implement best practices and continuous improvement initiatives to enhance operational efficiency and service quality.
• Ensure compliance with relevant regulations and industry standards.

Stakeholder Engagement:

• Collaborate with key stakeholders across business units to understand their needs and provide tailored GBS solutions.
• Build strong relationships with internal and external clients to drive customer satisfaction.
• Collaborate with regional business leaders and functional heads to understand their needs and align GBS services accordingly.
• Act as the primary point of contact for regional stakeholders and ensure their satisfaction with GBS services.

Performance Metrics:

• Align to global operations, define (when necessary), and track KPIs to measure GBS performance and regularly report on key metrics to senior management.
• Take proactive measures to address any performance gaps and drive improvements.
• Conduct monthly business review with stakeholders

Change Management:

• Drive change management initiatives within GBS and support organizational change efforts across the region.

Compliance and Risk Management:

• Ensure compliance with regional and global regulations, policies, and procedures.
• Implement risk mitigation strategies and maintain a robust control environment.

Qualification & Requirements

• Bachelor’s degree in Business Administration, IT, Finance, or a related field. MBA or relevant advanced degree preferred.
• Proven experience in leading shared services or GBS functions, ideally with 6+ years of experience in a similar role.
• Strong leadership and people management skills, with the ability to motivate and develop teams.
• Excellent communication and stakeholder management skills.
• Strategic thinker with a track record of driving process improvement and automation.
• Strong analytical and problem-solving skills.
• Knowledge of regional business practices and regulations is a plus.
• Fluency in English, and Russian language

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…