GBS Engagement Lead, International Business Operation

Key Responsibilities

• You cultivate deep, trusted relationships with key stakeholders across multiple levels and functions. You act as a strategic partner to understand their business imperatives, OKRs, opportunities, and constraints.
• You proactively identify and anticipate evolving stakeholder needs. You provide insightful guidance and tailored solutions that leverage the full spectrum of GBS capabilities across the site(s).
• You orchestrate seamless communication across stakeholders, GBS teams, and leadership. You ensure transparency and alignment on service delivery, performance, and value realization.
• You champion GBS success stories by sharing best practices and lessons learned to promote adoption and drive continuous improvement.
• You use stakeholder feedback as a catalyst for continuous improvement. You drive service enhancements and innovations that maximize business impact.
• You develop a compelling narrative that clearly articulates the value proposition of GBS solutions. You showcase contributions to achieving stakeholders’ strategic business goals.
• You develop impactful presentations and reports that translate GBS performance data into actionable insights for stakeholders and leadership.
• You partner with Site Operations Leadership to ensure seamless service integration, operational excellence, and stakeholder satisfaction.
• You facilitate ongoing stakeholder management reviews informed by insights collected in collaboration with the Service Management Lead and Site Operations Leadership on deployed programs.

Qualification & Requirements

• You have 13+ years of experience in a similar role, with a proven track record of driving stakeholder success, service design, and delivering measurable business outcomes.
• Your deep understanding of business processes, operational excellence, and service design best practices is exceptional.
• You possess strong analytical and problem-solving skills, with a data-driven approach to decision-making and service design.
• Your communication, interpersonal, and presentation skills are exceptional, with the ability to influence and inspire confidence at all levels of the organization.
• You demonstrate the ability to engage cross-functional teams and facilitate execution of deliverables.
• Your portfolio and program management skills are strong.
• You thrive in a fast-paced and matrixed environment.
• Your global experience is highly desirable.
• Your experience in Medical Devices, Healthcare, Manufacturing, or GBS consulting is preferred.

Experience And Education

• Typically requires a Bachelor’s degree and a minimum of 13+ years of related experience.
• At this level a graduate degree may be expected with 6 years of related experience.

Benefits

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.