Programme Director (O2C Business Transformation)

Key Responsibilities

This role will drive the Process and Operational Excellence Program specifically for Order to Cash (O2C) workstream in conjunction with the Global Process Owner for O2C. This is a large scale business led Global program involving process harmonization, standardization and alignment with the GBS Strategy.

The GPO role for O2C is newly established within the organization and comes with a broad scope of initiatives to plan, execute, and track over the next few years. These initiatives range from setting up the function and establishing the role in the organization, defining governance framework, driving process harmonization, performance improvements, and preparing for necessary related system and Tech changes, to name a few.

The role holder will provide dedicated support to the GPO and drive the program management of multiple initiatives, track ongoing activities, coordinate projects, and ensure alignment across all stakeholders.

Prepare O2C workstream for successful business transformation:

• Develop the plan from start to finish, including milestones, deadlines, and processes
• Design, implement, and evolve required project/change management capability
• Create effective cross functional workstreams/squads to deliver program objectives
• Identify critical roles required for successful design, implementation and operationalization of necessary systems, data and processes changes
• Develop and monitor the program’s budget, including risk allowance
• Manage the program’s risks and control changes after approval
• Ensure business requirements are clearly defined and incorporated into systems design
• Facilitate workshops and drive adoption of new processes and tools
• Monitor and report on the progress of the portfolio of project milestones, health, and budget to Senior VPs, Finance Leadership Team and relevant impacted stakeholders.
• Provide strategic and tactical leadership to ensure optimal prioritization and resource optimization
• Troubleshoot issues and provide effective solutions.
• Take on ad-hoc projects as required.

Qualification & Requirements

Key Behavioral Competencies:

• Champion change with a growth mindset to support maturing organizational business readiness and change management plans to successfully execute new initiatives.
• Effective at conveying a vision, energizing others, establishing goals and measures, holding others accountable and delivering results.
• Demonstrates strong leadership presence, influencing skills and sense of urgency.
• Highly advanced project management skills with significant experience delivering multiple complex projects, delegating responsibility between teams, overseeing multiple projects, managing others, and leading teams to prioritize among competing project/customer needs.
• Resilient and robust – the intellect and strength of character to deal with a demanding leadership team and stakeholder group, challenge the status quo by offering alternative perspectives and innovative solutions in an appropriately framed way
• Actively promotes core values and consistently integrates innovation, associate fulfillment, teamwork, respect, excellence, integrity, service, and accountability into each aspect of their work
• Strong coach and motivator, with proven experience leading teams and developing high potential talent.
• Demonstrated PMO leadership skills and ability to deliver business results and build strong teams.

Experience we will be looking for:

• Significant experience in leading complex Change/Transformation projects around global ERP processes or similar.
• Have an appreciation for a GPO structure, and the broad range of stakeholder engagement required.
• Have an understanding of global shared service processes and controls, O2C desirable
• Have experience working with different project methodologies
• Ability to bring others on the change journey, through excellent organisational, communication and interpersonal skills.
• Have previous experience managing teams through a matrix structure
• Balance attention to detail as well as being able to see the big picture
• Cross functional experience highly desirable

Benefits

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including an annual performance bonus, private healthcare, and generous holiday (including 2 volunteer days per year).

Alongside this we’ve just introduced several new Family Friendly Policies including:

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis, and post-diagnostic support for autism spectrum, ADHD, and Tourette’s syndrome
• Support for Women at different life stages from streamlined fertility support to diagnosis and monitoring of both endometriosis and menopause
• Helping our LGBTQ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all