Senior Manager – Data Capabilities & Automation

Key Responsibilities

Portfolio Management/Delivery

• Responsible/accountable for management/delivery of overall book of work for assigned staff – GCDP (Data Privacy, EPH, A&T) and Automation/AI
• Contribute to driving innovation in the GOSO Data Capability team and identify/anticipate opportunities for new solutions/capabilities across GOSO
• Build a clear understanding of requirements or specifications for analysis and projects, working closely with business partners and end users
• Deliver analysis, services, and project work on time, to specification, and agreed service levels
• Perform analysis and root cause investigations into complex data issues (Tier 3)
• Ensure that risks or issues are understood, communicated, and managed
• Make and present recommendations for process improvement/optimization/new capabilities/SLAs
• Plan work effectively and manage multiple priorities at once
• Work in partnership with external vendors
• Work closely with team members to meet team objectives and deliver projects & services
• Work effectively as a member of a multi-national, GOSO team, ensuring that processes are improved, and knowledge is shared

Operational Excellence

• Ensures all the design documents and data structures are maintained. Plans effective training, leveraging instructional design principles and strategy to create learning solutions for new members
• Facilitate the review/approval process required for all documents. Reconcile all reviewer feedback and address all issues.
• Create and oversee execution of project plan(s).
• Participates on project teams; leads assigned projects.
• Drive quality standards through review of project documents, design, deliverables, final deliverables
• Surfaces process improvement opportunities
• Ensures compliance
• Lead and execute process improvement projects, identifying areas for enhancement, streamlining workflows, and eliminating waste
• Leveraging Lean principles, drive continuous improvement initiatives, ensuring that the commercial function operates at its highest potential
• Define and track key performance indicators (KPIs) related to process efficiency.

Stakeholder Management

• Build good working relationships with stakeholders in the business and IT organizations
• Communicate effectively to all stakeholders on progress of work
• Provide training or knowledge transfer to end users and other stakeholders as required
• Expertise in multiple data and end-2-end processes.

People Management and Development

• Recruits, develops, and retains a strategic and operationally capable workforce skilled and knowledgeable in required technologies and data governance
• Effectively creates and manages an agile organization that continuously meets the needs of a changing portfolio.
• Builds an organizational culture aligned with Team Lilly – inclusion, innovation, acceleration, delivery, integrity, excellence, and respect for people.
• Develops staff who demonstrate expertise, strategic thinking, project management, and cross-functional leadership.
• Provide input on employee development, talent assessment, and succession planning activities.
• Develops an organizational talent base that demonstrates judgment-based decision making.
• Provides guidance, training, and supervision to personnel.
• Appropriately manage the workload of direct reports; monitor project timelines and quality and communicate priorities to direct reports.
• Provide technical support and guidance to direct reports as needed.
• Evaluates performance by reviewing documents and attending writing team meetings and recommends developmental actions for all assigned staff.
• Ensure all direct reports are compliant with company policies, procedures and regulations.

Qualification & Requirements

Minimum Qualification Requirements:

• Masters/bachelor’s degree (preferably in Computers, Engineering background) with 10+ years of experience in Data Governance, Data Stewardship, Data Privacy, Global Customer Operations, driving Innovation Projects etc.
• Knowledge and use of a variety of analysis tools (e.g. Excel, SQL) and understanding of best situations to use specific tools
• Ensure compliance with company policies and any applicable state and federal laws and regulations
• User / Data management, e.g. data loading/extraction, database administration, data interfaces
• Accountable with a passion for delivering results and a superior customer experience
• Experience with AWS, Gen AI, Salesforce.com or Veeva CRM systems, Oracle, Business reporting and analysis delivery
• Expertise in writing and debugging efficient SQL queries
• Ability to quickly analyze upstream and downstream impact for system changes
• Certifications: Lean Six Sigma Black Belt or Master Black Belt certification

Other Information/Additional Preferences:

• Strong interpersonal, communication and analytical skills
• Works well in a team environment and on own initiative
• Some Project leadership / management experience
• Experience in a commercial, sales or marketing team
• Speak and write fluent English, other languages an asset
• Experience of working effectively in cross-functional teams
• Good knowledge of pharmaceutical data and business rules.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…