GBS Learning, Development & Knowledge Manager

Key Responsibilities

Collaborate with the L&TD CoE, GBS Leaders, Team Leads and develop the Technical Learning strategies and learning programs for GBS employees across service lines. Managing learning solutions through 4 D’s of product lifecycle, including the definition of services that are needed to support the target audience.

Discover – Identify learning needs, business priorities, and compliance requirements.

• Conduct thorough needs assessments to execute learning objectives, identify performance gaps, and perform skill-set mapping.
• Working with GBS Leaders and team leaders to identify skills, knowledge, behaviors and qualifications required across each business area

Design – Create targeted, business-aligned, and regulatory-compliant learning solutions.

• Create and curate high-quality learning materials, including in person and virtual presentations, eLearning, videos, toolkits, Intranet pages and online resources.
• Guide subject matter experts (SMEs) across service lines to standardize existing training modules and develop new modules as per Kroll’s L&TD policies and external best practices.
• Collaborate periodically with SMEs to ensure training content is accurate, updated, and relevant.
• Upload and maintain learning materials (documents, recorded videos, etc.) in the central repository or learning management systems.
• Stay updated on the latest trends and best practices in leadership development.
• Utilize a variety of learning methods, including workshops, e-learning, coaching, and mentoring.

Deliver – Implement learning programs effectively

• Facilitate technical training delivery for GBS employees, both in-person and virtually and provide coaching and support to leaders to help them apply learning in their roles.
• Manage multiple technical training projects simultaneously, ensuring timely and successful delivery.
• Ensure a high-quality learner journey, including timely responses and seamless program logistics.
• Collaborate with employees and managers to support career development. Partner with team leads to ensure completion, consistency, compliance, and delivery of training as defined by the annual training plan

Debrief – Measure impact, track compliance, and refine future learning strategies.

• Ensure the quality of the technical training and the related services and vendors are accountable
• Measure the effectiveness of technical training programs through feedback, assessments, and performance metrics.
• Continuously improve programs based on data and feedback to ensure they meet evolving business needs
• Manage budgets and relationships with approved vendors and consultants, following L&TD CoE guidelines
• Conduct periodic reviews and refresh of curriculum content to ensure quality control to ensure all training materials and visual content are accurate, error-free, and authoring content meets high-quality standards.
• Comply with existing policies and procedures to maintain consistency and compliance in training delivery and documentation.

Qualification & Requirements

• 8 years+ of proven experience as a Senior L&D Manager, Training Manager, or similar role.
• Strong knowledge of effective learning and development of adult learning theories and methodologies.
• Familiarity with Oracle learning platforms and best practices are advantageous.
• Excellent communication and leadership skills.
• Ability to manage multiple projects and prioritize effectively.
• Bachelor’s degree in business, Arts, Psychology, Multimedia, Human Resources, or a related field.
• Relevant professional certifications in L&D, instructional design, e-learning, or project management can be advantageous.

Desired Skills

• Ability to assess training needs and evaluate training effectiveness.
• Strong project management skills and excellent organizational and multitasking abilities.
• Experience in designing and implementing and delivering technical learning.
• Ability to establish and build multiple, strong, professional relationships within people function and business.
• Exceptional communication, presentation and facilitation skills.
• Deep expertise in managing multiple learning program, able to conceptually map business requirements to end user needs
• Comfortable with handling/interpreting data and presenting data meaningfully for a senior audience.
• Comfortable with complexity and finding a new path or solution. Strong can-do spirit of innovation, courageous enough to test the boundaries of possibilities.
• Experience in working in big firms and/or bringing structure to an unstructured setup is preferred.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…