Principal Client Performance Lead – PM
NHS Shared Business Services
Europe, United Kingdom, Leeds
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Salary
$60,241 - $80,322 Per Year
Rank
Senior Manager
Responsibility
Process Roles
Scope
Regional
Workplace
Hybrid
Functions
Customer Service
IT
Marketing
Reports to
Head of Client Performance
Level
N-3
Travel Max:
5%
Posting Date
05-07-2025
Description
Whether you bring deep expertise in a specific industry, technology, or functional area like sales, account management or procurement, your work will directly influence project success and profitability. This is your chance to lead with confidence, make your mark, and help shape outcomes that matter.
Key Responsibilities
- Present and explain NHS SBS solutions to clients.
- Lead and deliver ad hoc implementation projects, ensuring quality and consistency.
- Lead key stakeholders and coordinate project teams for effective delivery
- Own solution processes, methodologies, and champion best practice adoption
- Work with the Head of Client Performance, providing regular project updates
- Coordinate financials, including profit & loss and forecasting of time and expenses
- Mentor and support team members, demonstrating strong leadership and line management
- Lead communications across the process community and chair regular meetings
- Work sensitively with clients affected by organisational change (e.g., redundancy)
- Use internal systems and tools to support project success
Qualification & Requirements
What you’ll bring:
- Excellent in all aspects of project management including life cycle, processes, methodologies, change control, configuration management, project scoping, project planning, transition to live support
- Proven financial management experience, including budgeting and forecasting
- Superb communication and presentation abilities
- Confident working with collaborators and building strong relationships
- Experience leading or contributing to change initiatives aligned to business goals
- Analytical and problem-solving approach
- Team-oriented with a collaborative working style
It would be great if you had:
- Understanding of Oracle 12 and/or Fusion applications.
- Experience working within NHS organisations.
- Project Management qualification.
Benefits
£5,400 car allowance, 25 days annual leave with the option to buy extra days, private medical, life assurance, pension, and generous flexible benefits fund.
Company Profile
NHS Shared Business Services
Industry
Hospitals and Health Care
Revenue
$375.4M
Employees
993
Fortune 500 Rank
NA
Global 500 Rank
NA
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