Director, Global Shared Services and Tulsa Site Leader

Key Responsibilities

Leadership & Strategy Execution

• Contribute to the creation and leads the execution of strategies that allow shared Services, including AP, AR, Tax, and Accounting, including governing processes, including the impact of associated policies, controls and technologies
• Develop Business Plans with global process leaders focusing on Improved automation, quality and productivity in addition to the identification of new opportunities to transfer activity into IGS achieving cost savings and efficiencies; and identifies necessary resources (people and capital) to support the implementation of these strategies
• Ensure visibility of performance management across all functional areas to stakeholders and business partners through the creation and successful adherence to key performance indicators (quality, productivity and compliance) reviewed during the monthly operating reviews
• Collaborate with business partners to identify business needs, best practices and manage expectations through strong target setting and goals
• Seek to introduce new Service Offerings to Other Business Processes or extend scope of services within existing process areas and execute against strategies to drive results
• Represent and promotes Ingredion’s culture and values, and ensure employee compliance with relevant rules and regulations
• Collaborate with all IGS Leaders to support Global performance results & long-range strategy; Capability and Maturity assessments; Technology Optimization and Roadmaps; Develop and implement KPI dashboards and tracking tools through digital enablement
• Oversee risk and crisis management by developing contingency plans and ensuring the team is prepared to handle potential disruptions

Client Management

• Introduce mechanisms for measuring Client satisfaction, process performance, productivity performance.
• Develop and maintain strong working relationships with key internal and external stakeholders
• Introduce Client Relationship Management programs
• Develop and implement actionable plans to meet customer facing goals and objectives

Service Level Agreements

• Evaluate performance of the IGS Center against Service level agreements, required process and controls compliance with internal and external stakeholders and drives continuous improvement
• Where the center acts as the Center of Excellence (COE), ensures that all performance measures are met – anticipates and works with teams to identify issues early to ensure that trends do not continue to negatively impact performance
• Monitor and ensure that productivity measures are benchmarked, and the site meets or exceeds agreed Key Performance Indicators

Finance Management

• Ensure the center remains efficient and operates within budget parameters and productivity targets driving continuous improvement culture supported by the IGS Global PMO Team
• Create and present strategies, budgets, business plans and results to IGS Leadership
• Identify and implement process improvements to capture value and generate savings
• Ensure that business cases are completed for all new Roles and all organizational changes are rationalized

People Management & Facilities

• Oversee multiple functions in IGS that may service multiple stakeholders
• Lead teams in line with Ingredion’s Vision and to meet or exceed goals and objectives
• Drive employee Engagement and implements relevant programs
• Ensure that staff turnover levels managed to minimum levels
• Ensure Individual Development plans are in place for the team members to progress in their career aspirations – Ensure that team members are regularly maintaining required capabilities/skills required for the roles
• Hire, Train and Direct Team members – Conduct required performance management
• Ensure that all facilities are maintained per compliance, rental agreements and security enforced
• Support Safety requirements and initiatives

Qualification & Requirements

• Bachelor’s degree in Accounting, Finance or business related field or related work experience; Master’s degree preferred in Business related field.
• 15 years plus proven experience in Leading large teams, diverse processes/functions, risks, controls, and policy compliance – Shared Services Leadership is a plus
• Thought provoking – Capable of making others think deeply on a subject to derive a solution
• Clear ability to document and drive process improvement
• Extensive expertise related to the design and implementation of strategies, processes and technology which increase effectiveness, reduce costs and improve profit/shareholder value
• Experience designing and enhancing financial processes including Finance Automation and Technology deployment
• Exceptional leadership and communication skills, with the ability to influence senior stakeholders and ELT
• Demonstrated ability to lead, influence and inspire large teams and manage multiple priorities; Capable of carrying out a given task with all details necessary to get the task done well
• Functional Expert: considered a thought leader on multiple subjects
• Strong understanding of internal controls, compliance requirements and financial reporting standards
• Skilled in analytical and statistical research and providing analysis and commentary on monthly analytic reports and presentations
• Ability to motivate and drive team engagement
• Strong experience in SAP, Ariba, Esker and Advance MS Excel User, and PowerPoint a plus
• Exceptional attention to detail and accuracy with excellent time management and problem solving skills
• Lean Six Sigma Green Belt certification is a plus

Benefits

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel