Cybersecurity Shared Services Manager

Key Responsibilities

• Provide direct oversight of cybersecurity shared services program operations and administrative activities, including risk, issue, financial, quality, and stakeholder management
• Lead the standardization of service delivery management principles across the shared services program
• Supervise and support service delivery managers with project planning and execution to ensure quality, schedule, and budget objectives are achieved
• Coordinate and manage initiatives and projects aimed at improving the services we provide to our customers – including environment availability and stability, system performance reviews, and improvements.
• Effectively prioritize and manage multiple projects and deadlines
• Organize and lead quarterly business review meetings to provide strategic and operational updates on service delivery accomplishments, challenges, and next steps
• Prepare and present written communications, plans, reports, briefings, and background materials for a wide range of audiences, including federal senior executives
• Facilitate relationships across a wide range of stakeholders, including clients, their shared services customer, vendors, and other industry groups
• Supervise financial analysts to ensure service costs are appropriately calculated and support the government to acquire commercial services and products in support of the program’s offerings
• Provide insights that enable service capacity planning
• Identify and implement cost savings initiatives and support effective service capacity planning
• Lead marketing and growth initiatives that increase adoption of shared services

Qualification & Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Minimum of eight (8) years designing highly complex IT systems or programs
• Client-facing experience, ideally in an Information Security-related field
• Relevant experience (at least 5) leading successful IT projects, preferably in the Federal Government
• Ability to supervise staff and resolve performance issues
• Ability to clearly communicate project requirements, challenges, and opportunities
• Proven track record of successfully organizing, structuring, and creating cross-functional efforts, projects, and programs
• Proven continuous improvement analytical experience including strong project management and reporting capabilities.
• Ability to apply critical thought processes to develop, recommend and implement strategies and programs that address team objectives
• Knowledge of federal financial regulations and procurement processes
• Experience developing cost estimates and cost models
• Ability to embrace ambiguity
• Ability to establish new or improving operational processes
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to effectively facilitate and communicate at all levels of the organization and across cross-functional teams in a matrix environment
• Capability to lead through influence across all levels of the organization
• Must be results-oriented, self-motivated, energetic, proactive, and a team player, with the ability to think conceptually and strategically
• Experienced in providing metrics inputs to various reporting decks, and communicating key performance indicators to stakeholders in support of business objectives

Desired:

• PgMP or PMP certification is preferred
• 3 years of experience developing performance metrics
• 3 years of experience developing Service Level Agreements (SLAs)
• Previous experience with or strong knowledge of Cybersecurity or Security Operations centers (SOC), particularly in a managed services environment, is highly desired
• Previous experience with or strong knowledge of federal shared services is highly desired

Clearance:

• Active Top Secret clearance with SCI eligibility is required

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Tuition assistance