HR Shared Services Process & Operations Leader

Key Responsibilities

Shared Services Process Leader

• Partner with HR Regional Leaders to assess and document existing processes, streamlining them where possible, and identifying those ideal for a shared services model
• Develop and implement process to conduct regular assessments of current HR processes to identify areas for strategic improvement
• Coordinate with regional HR teams to ensure consistent application of HR processes
• Leverage Lean principles to drive continuous process improvements for existing and new shared services processes
• Partner with HR Leaders & HR Technology team to understand their needs and deliver tailored HR solutions that support business objectives.
• Identify key metrics and analytics to monitor process performance

HR Services Operations Leader

• Lead the HR Shared Services operations across a tiered support model, ensuring high-quality HR support and services are delivered.
• Lead day-to-day operations of HR Shared Services team, ensuring adherence to SOPs in compliance with HR’s policies and programs
• In partnership with HR, identify and lead process transitions to Americas and China Shared Services team
• Foster a culture of operational excellence and continuous improvement within the team.
• Provide guidance and support for complex HR issues and escalations within the shared services scope.
• Ensure accuracy and integrity of all data managed and maintained
• Ensure compliance with all federal, state, and local employment laws and regulations.
• Define and implement Shared Services metrics to monitor SLA’s and team deliverables

Qualification & Requirements

• 7+ years of progressive Human Resources experience, with a strong focus on business and process analysis.
• Proven experience applying Six Sigma/Lean analytical techniques to drive process improvement.
• Solid understanding of core global HR processes and practices.
• Demonstrated ability to lead and influence change effectively, even without direct authority.
• Bachelor’s degree or equivalent.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent interpersonal and communication skills.

Benefits

• Flexible, hybrid or remote work schedules may be available based on role.
• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
• Short term disability with 100% base salary coverage.
• Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
• 25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.
• 401k savings plan with 5% employer match plus additional contribution based on years of service.
• Student debt pay-off program.
• Professional development programs and courses.
• Wellness programs and financial education.