Dir Support Services

Key Responsibilities

30% – Administrative/Operational Oversight (Result Driver)

• Accountable for the performance and results of the management team(s).
• Adapts departmental plans and priorities to address resource and operation challenges.
• Hires, trains, directs, and evaluates managerial roles consistent with human resources policies and procedures.
• Responsible for implementing and on-going operational improvement related to Lean Daily Management processes.
• Analyzing data, creating reports, and presenting findings to support business decisions.

25% – Leadership and Development (People Developer/Culture Builder)

• Actively assesses the teams’ needs and provides challenging and meaningful work for their personal and professional growth.
• Responsible for developing a well-rounded team where managers take ownership of their teams.
• Promotes a culture of safety through leading HRO processes and demonstration of OhioHealth service excellence standards and other core values.

20% – Financial Management

• Finalizes annual budgets and forecasts future capital needs.
• Develops and maintains position control, manages resources and labor hours to remain within established budgets.
• Reviews monthly DRR and explains variances to budget.
• Anticipates and appropriately responds to resource demands.
• Responsible for creating, analyzing, and advising leadership on Vizient/ODB reports, or other benchmarking tools/reports.

20% – Strategic Planning

• Leads team(s) to establish measurable KPIs (for KPI boards/GEMBA) for EVS, Parking Services, Patient
• Transport, and Language Services aligned with division’s strategic plans.
• Monitors progress towards annual departmental accountabilities and adjusts plans, as needed, to continually improve.
• Regularly reports on performance of strategic initiatives.
• Aligns departmental FTEs to strategic priorities.
• Continually observing, identifying, and responding to health care market trends in EVS, Parking Services, Patient Transport and Language Services.

5% – Vendor and Stakeholder Relations

• Maintains positive working relationships with external stakeholders to improve collaboration and results.
• Holds vendors accountable to achieve established service level agreements and performance metrics.

The major duties, responsibilities and essential functions listed above are not intended to be all-inclusive of the duties, responsibilities, and essential functions to be performed by employees in this job. Employee is expected to perform other duties as requested by supervisor.

Qualification & Requirements

Minimum Qualifications

• Bachelor’s Degree (Required)

Specialized Knowledge

• Through understanding of hospital and support services operations
• Understanding of surgical and procedural areas
• Advanced financial analysis using decision support systems as well as financial reporting tools
• Requirements by OSHA, Joint Commission, HFAP, Infection Control, and other agencies that govern the operations of the hospital
• Demonstrated project management skills an ability to communicate complex issues and strategies
• Experience in working in multi-disciplinary teams and in complex relationships
• Excellent relationship and team skills
• Strategic thinking
• Executive presence
• Strong oral and written communication skills
• Effective use of personal computer technology for generating reports, trending information and creating presentations
• Proven ability to work with teams and build moral

Kind and Length of Experience

• 5 – 7 years support services and healthcare experience
• 3 – 5 years previous management experience

Benefits

OhioHealth is dedicated to the personal and professional well-being of every associate. We offer competitive compensation, a family-friendly benefits package and a strong team culture with opportunities for professional growth.

• Medical, Dental and Vision Benefits
• Flexible Spending Accounts
• Life and Disability Insurance
• Paid Time-off
• Employee Assistance Program
• Tuition Reimbursement
• Retirement Plan (403b/401k)