Manager Delivery
Computacenter
APAC/Oceania, India, Bengaluru
Oops! You need to have an account to use this feature
Sign up to access features including all filters, job matching, dashboard, apply service, etc.
Compatibility Score
Compatibility Score / Job Matching
This unique feature shows a score indicating how closely this job matches the preferences you set in your profile.
Access to this feature requires signing up.
Salary
Rank
Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
Customer Service
IT
Real Estate/Facilities
Supply Chain
Reports to
Level
N-3
Travel Max:
0%
Posting Date
Description
A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Digital Infrastructure group. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.
Key Responsibilities
- Define and manage the operational quality framework for the program to ensure an effective and efficient service delivery to the customers.
- Be the single focal point of contact on the end-to-end quality management umbrella for both the internal and external customers.
- Perform a range of quality management activities and initiatives to meet business and customer requirements as a part of Continual service improvement (CSI).
- Fluent in implementing improvements with sustainable solutions – Identify the opportunities for improvement and drive the Continual Service Improvement projects through Lean Six Sigma or equivalent improvement methodologies.
- Have the hat of Change Enabler by working across Operational Excellence functions in identification and adoption of relevant organisational changes comply to the agreed quality standards and ensure the overall adoption.
- Closely work with the Quality head / Operations head to contribute to develop and implement the operational quality initiatives aligning the quality framework.
- Ensure to act as a process consultant for the project stakeholders in the areas of ITIL processes be it from Service transition, Operations and CSI.
- Ensure to define / drive the operational knowledge management and identify the opportunities towards optimization or possible automation cases.
- Responsible to ensure end to end audit management activities are seamlessly performed to ensure process and technical audit compliance per the agreed customer / internal processes.
- Contribute to develop and optimize knowledge articles (KMDB) to ensure consistent compliance to customer and organizational procedures by targeting effective and efficient delivery of services.
Ensure you track and monitor the performance of the process and operational improvements continually and work closely with the internal delivery and customer stakeholders. - Shall manage the operational reporting for the program that includes dashboards and insights and introduce and manage the right meaningful Measures that Matters for the business.
- Possess data driven mindset, good knowledge in the advanced excel, scripting to ensure the data analysis are conducted effectively.
- Should have managed quality management teams directly in the past stints with effective people management skills with a top-notch stakeholder management.
Qualification & Requirements
- 12 -15+ years on core quality assurance background expertise in large infrastructure projects.
Strong knowledge on ITIL framework (ITIL Expert)
Prior working expertise in improvement initiatives (Certified LSS GB / BB) - Preferred to have certifications / expertise in ISO 20000 / 270001 standards/ IQA.
- Preferred to have strong expertise around Power BI and other Business Intelligence (BI) tools
- Strong analytical abilities, data driven capabilities (preferably with Minitab).
- Analytical & Problem-Solving: Strong analytical and technical troubleshooting skills, with a proactive approach to identifying and resolving complex technical challenges.
- Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work effectively in a dynamic, team-oriented environment.
- Adaptability & Ownership: Flexible, quick to adapt to changes in the business and eager to take on additional duties and special projects as required.
Benefits
- Insurance Benefits
- Retirement Benefits
- Vacation Policy
- Other Perks and Benefits…
Company Profile
Computacenter
Industry
Information Technology & Services
Revenue
$2.59B
Employees
20,000
Fortune 500 Rank
#415
Global 500 Rank
NA
Clicking the link below will open a new window in your browser where you can apply directly to this role. Please check out our Pricing Plans if you’d like us to apply to jobs on your behalf.
