Assoc. Dir. DDIT IES Operational Excellence & Governance

Key Responsibilities

Strategy Planning & Operational Excellence:

• Contribute to the development of mid-term portfolio plans for the supported business Function
• Proactively identify operating model improvement areas once implemented
• Coordinate the execution of key operational processes for the Function such as financial reporting and budget planning, hiring and location strategy impact, demand and resource management, functional supplier management, communications, etc. to ensure smooth running of the business and achievement of operational targets

Leadership:

• Standardize operations, align business priorities, and adapt to changes. Ensure projects from governance are feasible and resources are adequately allocated.
• Support the Function’s leadership and associates to focus on the overall priorities for Novartis Operations and the Function to maximize customer satisfaction

Roles & Responsibilities:

• Clarify expectations for all involved in governance and projects, ensuring accountability.
• Proactively identify opportunities to increase service levels and mitigate any functional level risks or issues
• Take accountability to ensure adherence with Security and Compliance policies and procedures for the Operational Excellence and Planning scope
• Support in the implementation of cross functional initiatives, processes and tools

Stakeholder Management:

• Oversee project governance and collaborate with division leads and cross-functional teams for smooth execution and alignment.
• Support the Global Head of Function or Head team member(s) in day-to-day management

Performance Monitoring:

• Track program performance, identify improvements, and take corrective actions to ensure meeting business deadlines, scope, and budget.
• Contribute to the initiatives led by the Operational Excellence and Planning community to ensure cross functional standardization and cost efficiency are achieved

Program Management Skills: Identify and manage project / program / operation risks and issues. Foster a strong project management culture with clear requirements and comprehensive coverage.

Data Analysis and Insights: Utilize data analytics tools to gauge performance, predict trends, and provide actionable insights. Leverage data to make informed decisions, optimize resource allocation, and enhance business unit outcomes.

Reporting and Documentation: Keep accurate business operation documentation, including plans, timelines, and resource forecasts. Present regular status reports to senior leadership.

Qualification & Requirements

Experience:

• 12-18 years’ experience in GBS / Shared Services industry or consulting industry.
• Knowledgeable in business process in scope (e.g. Finance, HR, Supplier Management)
• Proven track record of impactful contributions to operational excellence and transformative programs with tangible results

Soft skills:

• Excellent stakeholder management skills, including with Senior stakeholders
• Excellent written and oral communication & inter-personal skills, ability to develop high-quality documents and presentations
• Ability to lead and motivate team members with indirect reporting relationships across multiple geographies.
• Entrepreneurial mindset, and ability to work independently and take initiative under pressure.
• Strong collaboration mindset with ability to work with a group of people with different functional expertise.
• Adaptability to deliver in ambiguous context, flexible, comfortable with changes.
• Efficient analytical skills, attention to details.
• Education: Master’s degree (or equivalent) in Business Administration or equivalent
• Languages: Fluency in English is mandatory. Other language is a plus.

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…