Sr Manager, Creative Shared Services

Key Responsibilities

• Global Collaboration and Coordination: Act as the key point of contact between global creative leadership and the India-based team, ensuring alignment and reinforcing shared goals across different time zones and teams. Spearhead the infrastructure strategy by collaborating with IT, Procurement, and Facilities to ensure smooth access to tools, systems, and workspaces
• Strategic Workforce Planning and Development: Align the right talent with key accounts, ensure seamless service delivery, and proactively address business needs to support long-term business relationships and growth. Drive onboarding and continuous skill development to build a scalable and future-ready team. Champion upskilling, mentorship, and learning pathways.
• Culture & Team Engagement: Serve as the cultural steward for the India team—championing inclusion, psychological safety, and engagement through strong communication and people-first leadership.
• Performance Management & Career Growth: Define success metrics, establish performance goals, and manage regular check-ins, coaching, and development plans for team members.
• Continuous Improvement & Change Leadership: Identify opportunities to improve creative operations through technology, automation, and process optimization. Lead local change initiatives and partner in global transformation efforts.

Qualification & Requirements

Education

• Bachelor’s degree in a relevant field (e.g., Business, Operations Management, or Communications). Master’s degree preferred.

Experience

• 12+ years of experience in talent management, operations, or team coordination, with at least 3 years in a leadership position managing remote or offshore teams.
• Proven track record of managing teams, prioritizing, and ensuring smooth day-to-day operations.
• Strong understanding of creative services workflows and ability to manage logistics and talent in support of creative teams.

Knowledge, Skills, Abilities

• Excellent communication and interpersonal skills, collaborate with internal teams and remote talent. Highly organized and proactive, able to anticipate problems before they arise.
• Ability to lead multiple projects simultaneously while maintaining a high level of organization and attention to detail. Strong leadership skills with the ability to motivate and support a team.
• Experience working with cross-functional teams and managing resource allocation.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!