GBS Transformation & Program Support Manager

Key Responsibilities

• Build Relationships: Work closely with CFOs and their teams and develop strong connections with senior leaders in client organizations. Understand their most critical business challenges and priorities, and collaborate with EY peers to design and deliver innovative solutions using cutting-edge technologies
• Lead High-Performing Teams: Motivate and manage diverse, high-performing teams aligned with EY’s values. Deliver exceptional client service and prepare clients for a digital future
• Enhance Finance Processes: Provide expertise, best practices, and strategic insights to improve finance (operations) processes such as Procure to Pay (P2P), Order to Cash (O2C) and Record to Report (R2R). Conduct process assessments, recommend and implement leading finance practices, and optimize operations, including ERP system and tooling enhancements, policy and procedure development, and redesigning operating models
• Lead GBS Transition and Transformation Initiatives: Collaborate with clients to assess their current GBS delivery model, develop and implement GBS operating models, processes and governance structures that align with clients’ business objectives
• Support Change Management: Ensure finance teams are equipped with the necessary knowledge, skills, and capabilities to adopt new processes, tools, and technologies effectively. Lead change management efforts to support this transition
• Utilize Financial Data: Provide key insights using financial data to help CFOs become more data-driven. Enable true business partnering in finance, which is crucial for sustainable growth and informed decision-making.

Qualification & Requirements

• 6-8 years of relevant experience
• Expertise in consulting and experience within the field of Global Business Services (GBS) and specific experience in improving and/or automating one or more of the following FinOps areas:
  • Procure to Pay (P2P)
  • Order to Cash (O2C)
  • Record to Report (R2R)

• Sufficient holistic knowledge of GBS, in one or more of the following phases:
  • GBS key trends
  • GBS strategy
  • GBS design
  • GBS build
  • GBS implementation (incl. transitions)
  • GBS continuous improvement
• Familiarity with financial systems and tools (e.g., ERP systems)
• Understanding of key performance indicators (KPIs) and metrics used in GBS/FinOps
• Awareness of industry trends and emerging technologies in finance and operations
• Proven success in team leadership, including coaching, mentoring, and developing a team of (senior) consultants
• Knowledge of account management, business development and the consulting sales cycle
• Proven ability in managing multiple engagements and stakeholders, surpassing client expectations, handling budgets, and effectively mitigating risks
• Extensive experience in leading business development, building networks, identifying opportunities, responding to RFPs, and presenting at events
• Strong attention to detail, with the ability to storyboard and create high quality outputs
• Excellent problem solving, facilitation, and presentation skills
• Track record of managing professional services staff, including coaching and developing staff
• Strong proficiency in financial support tools, including MS Office (Excel and PowerPoint)

Ideally, you’ll also have

• Relevant Professional qualifications are a plus, e.g., CMA/RC, CPA/RA, RE.
• A relevant network

Benefits

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support
• Other Perks and Benefits…