Manager – GBS Commercial

Key Responsibilities

Process & Technology

• Drive Operations Excellence initiatives across the tower.
• Lead multiple high impactful projects with stakeholders across different zones and geographies.
• Work with senior leadership to facilitate process health evaluation and drive improvement plans at Global Scale.
• Understand the Technology landscape to drive harmonization of the processes.
• Key understanding of external technologies and changes in the landscape to bring process improvements.
• Collaborating with the business units to understand the business and key priorities.
• Collaborating with the technology, IT Architecture and security teams to deploy solutions to improve the processes.
• Identify and eliminate process and technology wastes.
• Convert these objectives into the process improvement goals and design KPIs to evaluate the baseline and identify focus areas for improvement.
• Prepare business cases to evaluate inhouse and external vendor capabilities to establish a Technical Infrastructure and process improvement routine.
• Drive Global solutions and process improvements initiatives using agile/ other project methodologies.
• Drive cross zones improvement and efficiency initiatives.
• Work with cross-functional/ zonal/global stakeholders to define requirements and develop insights around relevant Operational & People KPIs.
• Understand business context and data elements of varying data sources.
• Conduct data queries, data mining and consolidation of numerous data sources for analysis.
• Drive continuous improvement in data quality management processes and data integrity while ensuring accuracy and data governance is upheld, maintaining consistently high standards.
• Develop analytical approaches to identify potential emerging issues through data analysis and clearly communicate findings, summarize results and provide recommendations to varying levels of the organization.
• Determine the best method to gather the required data (efficiently and effectively bring useful sources into our information ecosystem) and enable use of it.
• Use Data Visualization to turn a one-time analysis into an ongoing insights product (for example: effective, business-oriented dashboards that inspire action).
• Work with all S&O teams to ensure the operationalized insight meets their needs.
• Effectively communicate results to all levels of the organization to influence business decisions.
• Participate in knowledge sharing and the advancement of analytical solutions, tools, & technology.
• Execute Change managements in process and technology initiatives.
• Find and share best practices (internal or from industry).
• Work with key business stakeholders to establish and prioritize new KPI’s.
• Manage stakeholders across the globe.

Analytics

• Understand the data landscape to identify and implement opportunities to optimize the process.
• Ability to drive data projects end to end to optimize processes.
• Ability to work on key analytical models.
• Lead data scientists to deliver Analytics projects.

People

• Coach people on Process, Technology and Analytics.
• Own all tower level routines and meetings.
• Adherence to team engagement routine

Qualification & Requirements

Level Of Educational Attainment Required

• Master’s Degree or equivalent

Previous Work Experience Required

• Ability to think creatively while looking across information to identify new insights
• Adaptable to changing needs of the organisation

Technical Skills Required

• Highly proficient in working with analytics (data and toolsets), relational databases and business analytics tools.
• Advance level proficiency with Microsoft Excel
• Advance level proficiency in power point presentation
• Intermediate knowledge of Power BI

Benefits

• Financial + Retirement
• Office Perks
• Health Insurance + Wellness
• Child Care + Parental Leave
• Professional Development
• Other Perks and Benefits…