Senior Vice President – HR Shared Services

Key Responsibilities

• Oversee the delivery of HR services, including payroll, benefits administration, recruitment, onboarding, employee relations, and compliance
• Ensure timely and accurate processing of HR transactions and inquiries within defined SLAs
• Identify and implement process improvements to enhance efficiency and service quality
• Leverage technology and automation to streamline HR operations
• Ensure compliance with labor laws, regulations, and company policies for HR Operations
• Manage risk and ensure data integrity and confidentiality
• Enhance the employee experience by providing responsive and high-quality HR support
• Report, monitor and analyze HR metrics and data to inform decision-making
• Prepare and present reports on HR service delivery and performance
• Use data, analytics, and industry insights to assess service performance against benchmarks. Recommend strategic or tactical changes as needed

Qualification & Requirements

Prerequisites

• Proven track record of managing and scaling HR operations and leading teams.
• Proficiency in HRIS and other HR technologies.
• Knowledge of labor laws and HR best practices.
• Strong collaborator, strategic thinker, customer focused with an eye for detail

Experience

• 15+ years of progressive experience in leadership role implementing and/or operating HR Operations

Education

• Graduate (PGDM or MBA Equivalent preferred)

Benefits

• Insurance Benefits
• Retirement Benefits
• Vacation Policy
• Other Perks and Benefits…