Senior Data Demand and Service Management Analyst

Key Responsibilities

• leading the assessment and prioritization of data service requests to ensure alignment with business objectives
• developing and maintaining strong relationships with key business stakeholders to proactively understand and anticipate data needs
• designing and implementing the service management framework, ensuring alignment with industry best practices
• driving the adoption and continuous improvement of the framework across the organization
• working closely with product teams responsible for data service delivery to ensure clarity on demand and requirements
• monitoring request fulfillment progress and escalate issues where necessary, while recognizing that timely processing is the responsibility of the delivery teams
• analyzing service performance metrics and stakeholder feedback to drive continuous improvement
• developing and presenting reports on service demand, effectiveness, and business impact to senior management
• assisting in training business users on data service offerings and processes
• providing guidance on how to engage with data management teams and leverage available services.

Qualification & Requirements

• Bachelor/master’s degree in Information Technology, Business Administration, or a related field
• 7 years of relevant experience in data demand or services delivery field / or IT service management
• strong analytical and problem-solving skills
• excellent communication and interpersonal skills
• hands-on experience with large ITSM tool (e.g. ServiceNow)
• experience in industries with strong data dependencies (finance, healthcare, retail, technology, FMCG)
• proven ability to manage multiple projects and prioritize effectively
• deep understanding of Business processes and relevance of data optimization
• experience with IT Service Management (ITSM) frameworks (e.g., ITILv4 COBIT) and knowledge of best practices in service management.

Benefits

No Information Available