Director of Software Development, Amazon Shipping

Key Responsibilities

This role will manage Amazon Shipping teams and charter based out of India. We expect the size of this team to be 130 + FTEs spread across SDMs, SDEs, TPMs, Applied and Research Scientists, Business Intelligence Engineers (BIE), Programmer Analyst and Program Manager. This leader will recruit and develop high-caliber leaders and individuals. This role represents significant intellectual, technical and innovation challenges with large opportunity for business impact.

This leader will drive the following key customer outcomes for Amazon Shipping:

• Improve Promise Eligibility
• Improve Label Conversion
• Speed improvements
• Reduce First Mile pickup cost
• Reduce missed pickups and late pickups
• Reduce claims

Key job responsibilities

• Fulfilment: Speed, Promise, Label Purchase and API integration
• Demand Forecasting
• First Mile experience
• Claims, Billing and Payments
• Quality Assurance
• Science charter

A day in the life

• You will be expected to wear multiple hats, ruthlessly prioritizing your and your organization’s time.
• You will lead and participate in strategy and roadmap discussions with executives and establish mechanisms to audit and support your teams in innovating and delivering results.
• You will be equally comfortable writing and discussing narrative documents to VP/SVPs as discussing the details of a particular API implementation with a software developer.
• You will work across organizations and disciplines (e.g. Product, Program, Science, Design and Engineering) to identify capabilities, influence design, architecture and development of shared services and orchestrate solutions.
• You will influence the three-year architectural plan and drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers.
• You will seek to deeply understand and step-change improve the customer experience using data and anecdotes.
• You will look around corners to proactively mitigate obstacles and get ahead of industry trends.

Qualification & Requirements

Basic

• Bachelor’s degree in Computer science or related field.
• 15+ years of software engineering experience.
• 8+ years of demonstrated experience managing senior engineering managers.
• Understanding of software engineering practices & best practices for the full software development life cycle including coding standards, build processes, testing, and operations.
• Background in AI, machine learning, natural language processing, and related disciplines

Preferred

• Master’s degree in Computer Science or related field.
• Demonstrated experience leading product and development teams, with a focus on customer service or user-facing technologies
• Experience in a lead role in bringing a product to market.
• Proven track record of taking emerging technologies from research to production-ready solutions
• Experience deploying and optimizing self-service portals, knowledge bases, chatbots, and other AI-powered customer service tools
• Familiarity with generative AI models and applications in customer interactions, and process automation
• Excellent communication and stakeholder management skills

Benefits

Stay Healthy and Financially Fit

• Amazon provides you and your family access to the medical care you need, and ways to save for the future.

Ready for the Unexpected

• We know you can’t prepare for every scenario, which is why Amazon provides comprehensive coverage and protection to handle life’s unexpected accidents and surprises.

Time for You, When You Need It

• Regular time away from work is essential for employees to recharge and renew.
• Employees accrue paid time off in addition to company paid holidays.
• And when you need more time for some of life’s bigger moments, such as caring for a new child or an ill family member, Amazon offers several paid and unpaid leave options.

Professional Growth

• Amazon employees are encouraged to enter different roles, take on new challenges and learn new skills. Our internal transfer opportunities and expanding career development programs help employees build their career.

Employee Assistance Program

• The Employee Assistance Program is available to employees and their families for work-related or private issues, including anxiety and stress, legal or financial questions, family issues, child or elder care referrals and many other topics that are important to you.

Take Ownership

• At Amazon, most employees have the ability to become owners of the company through the granting and vesting of Restricted Stock Units.
• Amazon is continually evaluating new ways to provide other types of ownership opportunities for all employees.