People & Culture Delivery Hub Leader

Key Responsibilities

Strategic Leadership & Vision

• Establish and Lead the Delivery Hub: Ensure alignment with NTT DATA’s global HR strategy and collaborate with HR Directors globally.
• Develop and Implement Frameworks: Focus on efficient HR operations using automation and AI-enabled employee services.
• Global Collaboration: Align delivery hub operations with business objectives through close collaboration with local and international HR Directors.

Operational Excellence

• Process Setup and Governance: Establish processes and governance structures for shared services delivery, ensuring compliance with local and international regulatory requirements.
• Delivery Engine for all COEs supporting Employee Life cycle (Work Force Planning , Candidate Management and Experience, BGC, Onboarding and Employee Administration
• All Employee Administration across employee Life cycle, including benefits, payroll, query management
• Continuous Improvement: Drive initiatives to enhance service quality, efficiency, and scalability.
• Technology Adoption: Lead the adoption of cutting-edge technologies, including AI-driven tools for employee engagement and process automation.
• Project Management: Lead multiple strategic projects with design thinking and governance and compliance

Team Leadership & Collaboration

• Build and Lead High-Performing Teams: Foster collaboration across global hubs within a matrixed environment.
• Inspire and Mentor Teams: Promote a culture of innovation, accountability, and excellence.

Qualification & Requirements

Required Qualifications & Experience

• Experience: Minimum of 10 years in HR operations or shared services leadership roles within multinational organizations.
• Track Record: Proven success in setting up frameworks, processes, and delivery teams for large-scale shared services operations.
• Automation Experience: Experience delivering automation and AI-enabled solutions in HR functions.

Skills

• Matrixed Leadership: Exceptional ability to work in a matrixed environment with virtual leadership across multiple geographies.
• Regulatory Compliance: Strong knowledge of regulatory compliance requirements for HR operations in global markets.
• Strategic Workforce Planning: Expertise in strategic workforce planning using the “Build, Borrow, Buy, Bridge & Bot” model.
• Omni-Channel Sourcing: Deep understanding of omni-channel sourcing strategies to engage diverse talent pools effectively.

Leadership Attributes

• Visionary Leadership: Capable of inspiring teams to achieve operational excellence while embracing innovation.
• Interpersonal Skills: Strong interpersonal skills with the ability to influence senior leaders globally and collaborate across cultures effectively.

Preferred Qualifications

• Shared Services Experience: Experience working in shared services hubs supporting global delivery (e.g., India-based hubs for multinational corporations).
• HR Technology Familiarity: Familiarity with cutting-edge HR technologies such as AI-powered chatbots or predictive analytics tools for workforce planning. Experience of Service Now and SAP required
• Lean Six Sigma: Blackbelt from a reputable organization
• Design Thinking: Thorough understanding of Design Thinking

Benefits

No information available.