Service Manager, Global Practitioner Technology Services
Deloitte
Europe, United Kingdom, Bristol
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Salary
Rank
Senior Manager
Responsibility
Systems/Data
Scope
Global
Workplace
Hybrid
Functions
IT
Reports to
Level
N-2
Travel Max:
0%
Posting Date
04-28-2025
Description
We are seeking a dedicated and experienced Service Manager to join our Deloitte Technology team. The successful candidate will be responsible for ensuring the Global Shared Services we provide to our member firms meet their needs and deliver the agreed levels of quality and service excellence. The Service Manager will play a critical role in maintaining strong relationships with stakeholders, managing service delivery, and driving continuous improvement.
Key Responsibilities
Service Management
- Monitor service performance and ensure compliance with agreed service levels, KPIs, and quality standards.
- Identify and mitigate potential risks and issues related to service delivery.
Stakeholder Engagement
- Build and maintain strong relationships with member firms and key stakeholders.
- Act as the primary point of contact for service-related inquiries and escalations.
- Conduct regular service reviews and facilitate feedback sessions to understand client needs and expectations.
Continuous Improvement
- Coordinate initiatives to improve service delivery processes, enhance efficiency, and drive innovation.
- Identify opportunities for cost optimization and resource utilization.
- Implement best practices and industry standards to elevate service quality.
Reporting and Documentation
- Prepare and present regular service performance reports to stakeholders.
- Maintain accurate documentation of service processes, policies, and procedures.
Qualification & Requirements
Required
- Bachelor’s degree in Information Technology, Business Administration (or a related field), or equivalent; advanced degree preferred.
- Relevant proven experience in service management, preferably within a global or professional services environment.
- Strong understanding of ITIL or other service management frameworks.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Demonstrated ability to lead and motivate teams in a fast-paced environment.
- Strategic thinking and problem-solving skills, with a focus on continuous improvement.
Preferred Skills
- Related proven experience in service management, preferably within a global or professional services environment.
- Experience with cloud-based services and digital transformation initiatives.
- Knowledge of project management methodologies.
- Familiarity with data analytics and reporting tools.
Benefits
No information available.
Company Profile
Deloitte
Industry
Business Consulting and Services
Revenue
$59.3B
Employees
415,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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