Head of Project & Process Management (Banking)

Key Responsibilities

Strategy, Leadership & Governance

• Lead Bank-wide initiatives in project portfolio management, process governance, and data stewardship under the IT Governance structure.
• Act as a strategic advisor and transformation enabler in alignment with the Bank’s long-term goals and regulatory framework.
• Represent the function in Executive Committees and Board-level reporting, owning delivery of annual KPIs and strategic development reports.

Process Management & Customer-Centric Design

• Oversee the design, documentation, publication, and continuous improvement of core banking processes with a focus on efficiency and performance.
• Champion customer-centric process transformation and implement Design Thinking methodologies.
• Ensure service quality standards through SLA design, monitoring, and continuous improvement initiatives.
• Lead change management programs and automation initiatives, including RPA deployment.

Project & Program Management

• Drive the IT project portfolio lifecycle, ensuring prioritization, resource alignment, and stakeholder visibility.
• Monitor progress across strategic programs, ensuring risk management, value delivery, and alignment with Bank objectives.
• Apply working knowledge of Software Development Life Cycle (SDLC) to support successful project delivery and business-IT integration.

Data Governance & Metadata Management

• Establish and operationalize data ownership models, definitions, classification, and quality rules for enterprise data, including Data Warehouse assets.

People & Performance Management

• Lead and develop two cross-functional teams with a total responsibility for budgeting, staffing, performance appraisal, and leadership development.
• Build influence at all levels – from individual contributors to C-suite – with clear communication, persuasion, and solution-driven mindset.
• Embed a culture of accountability, innovation, and strategic ownership across all areas under your direction.

Qualification & Requirements

• Graduate of a top-tier university in Business Administration, Economics, or Engineering; MBA or relevant master’s degree is a plus.
• 15+ years of experience, with at least 5 years in a senior leadership role in banking, consulting, or digital transformation.
• Proven expertise in project portfolio management, process design, operational transformation, and stakeholder engagement.
• Solid understanding of banking governance frameworks, internal control environments, and regulatory compliance practices.
• Exposure to customer experience (CX) strategy, design thinking, and process automation.
• Strong grasp of SDLC principles and experience working with technology teams and vendors.
• Excellent communication and influencing skills – able to articulate complex programs in a clear, value-oriented way.
• Excellent command of both written and spoken English is a must.
• Only candidates possessing solid banking business experience will be considered for the role.

Benefits

No information available.