Lead, Employee Experience, Global Business Solutions

Key Responsibilities

• Developing and executing a comprehensive employee experience strategy focused on self-service and seamless user journeys.
• Collaborating across the enterprise to integrate feedback and performance data into improved service offerings.
• Leading value teams and engage stakeholders to define, develop, and secure CxO sign-off for a cross-functional experience framework.
• Leveraging emerging technologies to enhance self-service capabilities and streamline employee-facing processes.
• Establishing and tracking OKRs like time spend on corporate, internal activities, employee satisfaction with the service, user experience etc. to measure impact and drive continuous improvement through data analysis and insights.
• Implementing with Digital Product Owner a ServiceNow platform for finance and procurement services and develop it for the future
• Building and maintaining solid knowledge base for Agentic AI and roll out the usage of AI in the employee portal.

Additional Information

• This is a permanent, full-time position.
• This position is based in London (UK) or Warsaw (Poland).
• This position follows our hybrid working model. The role requires a blend of home and approx. two days per week in our offices during the initial six months. After this period, on-site presence may reduce, depending on business needs and individual arrangements. Candidates must be located within a commutable distance of the office.

Qualification & Requirements

Essential Knowledge & Experience

• A strong background in HR and Finance, including roles focused on service delivery and end-user experience, global process ownership.
• Proven experience driving employee experience initiatives within corporate functions or across the enterprise.
• Strong track record of working in matrixed, multinational environments and shared service models, including partnerships with BPO vendors.
• Demonstrated success leading culture-focused transformation projects with measurable impact.
• Familiarity with employee experience technologies such as ServiceNow and Agentic AI, along with foundational Agile certification.
• Agile ways of working and familiarity with agile methodologies
• Strong communication and presentation skills, with the ability to engage stakeholders effectively.

Preferred Qualifications

• Proven ability to lead effectively, embed best practices, and improve operational performance.
• Demonstrated expertise in championing continuous improvement and securing commitment to new processes.
• High level of accountability in supporting team performance and utilizing technology effectively.

Education/Qualifications

• Undergraduate degree with a background in HR and Finance or equivalent.
• Proficiency in business English is essential for effective cross-country collaboration.

Benefits

No information available.