HR, Global Head of Process Optimization – HCM Employee Services, Vice President

Key Responsibilities

• Identifies opportunities to improve the end-to-end processes or services to drive better employee experience.
• Partners with Service Delivery Continuous Improvement team to prioritize ideas.
• Organise regular meetings with HCMES teams to identify processes for optimization.
• Map / Document / Analyse processes with the intent of improving them whilst having a view on transferring them to a new team within HR Solutions.
• Manage the broader Process Optimization team, ensuring they will provide local support for the necessary regional and global initiatives.
• Manage any vendor resources that may be offering documentation resources for the team.
• Establish global agreement with the regional HCMES teams as well as with the global teams on optimized processes.
• Manage senior stakeholders, showing progress of the function and KPIs.

HCM Operating Model Transformation

This role will play a pivotal part of the global transformation of the HCM Operating Model, particularly in supporting the aims for one global organization that delivers consistent services and in our aim for HCMES to own global processes that we optimize for consistent delivery.

Qualification & Requirements

Experience:

• At least 8 years’ relevant experience would generally be expected to find the skills required for this role
• Ideally a graduate with CIPD or equivalent, with HR experience in professional services.
• Experience in transformation projects, re-organisations, process re-engineering.
• Experience in dealing with large scale organisations, multiple stakeholders.
• HR Business Partner experience is highly desirable.
• Experience in HR Outsourcing/Offshoring role is desirable.

Benefits

• Family Support. Whether you’re welcoming a new child, helping your children grow and develop, or caring for aging parents, we have programs to help. We offer generous parental leave (16 weeks for all new parents and an additional 6-8 weeks for employees who give birth), as well as caregiver leave when you need to care for a seriously ill family member (4 weeks annually) — Our family support programs include a $75,000 family building benefit to offset the cost of fertility treatments (IVF, egg- and sperm-freezing), adoption and surrogacy. Additionally, expert care is available round-the-clock, at no charge, from OB-GYNs, midwives, doulas, lactation, sleep and potty training consultants, speech therapists and child psychologists to name a few.
• Mental Health. Employees and their dependents each have 16 annual sessions with skilled coaches and therapists at no cost, and access to mental health doctors. You can also take advantage of free access to a leading mindfulness app and five guest accounts for household members.
• Onsite Services. Employees based in our NYC locations have access to health centers, mental health counseling, fitness centers, physical therapy and restorative suites at the office. Many services are free or subsidized.
• Perks. And we can’t forget the fun stuff. You’ll enjoy hundreds of perks and discounts on automobiles, electronics, retail merchants, travel, entertainment, museums and more.