GBS Business Readiness Lead

Key Responsibilities

Readiness approach:

• Tailor and implement the ERP Program’s Readiness Approach to GBS, in collaboration with the Global Business Readiness Lead.

Readiness tracking and risk mitigation:

• Monitor GBS readiness, identify gaps, and develop remediation strategies, across all dimensions that require GBS involvement (e.g. Resourcing, Change and communication, Data cleansing, External Party Readiness, Business Continuity, Rampdown/Rampup).

Readiness network:

• Establish and manage a network of business readiness resources within GBS for effective coordination and execution of business readiness actions.

Readiness reporting:

• Establish regular connections with stakeholders to review progress against readiness criteria for their area, issues, risks and support required.
• Develop and present regular GBS Readiness Status Reports, in line with the ERP Program guidelines set by the Program’s Global Business Readiness Lead; feeding the monthly Steerco Readiness Dashboard.

Stakeholder alignment

• Engage stakeholders on the purpose and requirements for business readiness and any areas requiring their support or intervention.

Go-live preparation

• Collaborate with the project team to orchestrate business engagement before, during and after go-live, synchronizing timelines, coordinating critical activities, and implementing contingency plans to ensure smooth system adoption.

Qualification & Requirements

You will bring:

• Master’s degree in Business Administration, Data Science, Information Technology, or a related field.
• Proven experience of minimum 15 years in project management, readiness assessments and go-live preparations for large-scale systems implementations (ERP, particularly SAP S/4HANA).
• Certification in project management or related fields is a plus.
• Strong written and verbal communication skills to convey vision, manage stakeholder relationships and ensure alignment across teams at senior levels of an organisation.
• Risk management and problem-solving skills to assess business impacts, identify dependencies and address potential issues prior to go-live.
• Fluent in English (both written & spoken)

Nice to-have :

• Proven experience managing or supporting back office functions within a Global Business Services environment, including process design, service delivery, ensuring compliance and driving operational efficiency.

Benefits

• Competitive salary and benefits package
• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations
• Training platform for all employees
• Free language courses (24 languages available)
• Free well-being sessions (physical and psychological)