Sr. Manager, Process Transformation

Key Responsibilities

• Lead the design, development, and deployment of process transformation initiatives to streamline business operations and improve efficiency.
• Collaborate with cross-functional teams to identify opportunities for process improvement and develop strategies to implement these changes effectively.
• Conduct research and stay up-to-date with the latest advancements in process transformation methodologies and best practices.
• Develop and maintain process documentation, including process maps, standard operating procedures (SOPs), and training materials.
• Provide technical expertise and guidance to team members and stakeholders on process transformation best practices.
• Monitor and evaluate the performance of process transformation initiatives, and make necessary adjustments to ensure optimal results.
• Ensure compliance with regulatory requirements and industry standards in all process transformation activities.
• Align automation opportunities with analytics and reporting
• Implement and support standardized processes, governance, and reporting throughout the organization
• Facilitate effective collaboration, communication, and delivery across capability towers
• Oversee the governance of the IT organization with key stakeholders and through effective operation reviews

Qualification & Requirements

Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Engineering, or a related field.
• Extensive experience in process improvement, change management, and operational efficiency.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Excellent communication and collaboration skills, with the ability to work effectively with diverse teams.
• Proven ability to lead and manage process transformation projects from concept to implementation.
• Knowledge of process improvement methodologies such as Lean, Six Sigma, or similar.
• Familiarity with process mapping and documentation tools.

Project and Portfolio Management Qualifications:

• At least 7 years of experience as a Senior Program/Project Manager
• Minimum 5 years of experience directing and/or overseeing an enterprise-wide PMO
• PMP (Project Management Professional) or other PM certification is a plus
• Knowledgeable in all areas of project planning, development, management, and implementation
• Strong interpersonal skills to enable productive relationships at or above peer level in the business
• Knowledgeable project management tools and software

Basic Qualifications

• High School Degree and Eleven Years Experience OR
• Associate’s Degree and Nine Years Experience OR
• Bachelor’s Degree and Seven Years Experience OR
• Masters Degree and Five Years Experience

Preferred Qualifications

• Demonstrates an in-depth knowledge of IT and the service catalog and assigned departments/business areas
• Strong communication, excellent research skills, and learning agility to understand internal business or IT process, best practices and translate into technology needs/opportunities
• Strong work ethic, a sense of business urgency, and ability to work effectively with many deadlines in a complex matrix organization
• Possesses leadership skills and able to make critical decisions
• Strong executive-level verbal and written communications
• Ability to work with dispersed and global teams and locations
• Excellent at interpersonal skills and relationship development

Benefits

This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans.