Senior Manager – Corporate Services

Key Responsibilities

Operational Excellence and Service Delivery

• Establish a highly integrated, customer-facing work program; resolve complex and sensitive issues (both project and people-related); and ensure the highest standards of service and quality for the four divisions under the management structure.
• Manage a large administrative and capital budget, ensuring that appropriate internal controls and compliances with WBG’s guidelines, as well as adherence to the department’s quality control processes.
• Refine service offerings through continuous monitoring and evaluation, external benchmarking, use of recognized tools, and opportunities for innovation through AI/technology to ensure value for money and best practices.
• Identify changing business requirements and develop revised and improved service offerings that enhance the customer experience while proactively identifying opportunities to build high corporate visibility for WBG clients and mitigate reputational risks.
• Work closely with colleagues across the WBG to provide streamlined and cost-effective corporate services, with a strong focus on agility, simplification, and innovation.

Strategic Leadership and Governance

• Oversee the delivery and vision for the Corporate Services department, working with the support of the GCSCS management team and in strong collaboration with GCS Director and key stakeholders from across the WBG.
• Establish and maintain strategic relationships and engagements with other parts of the WBG, as well as external partners to enable constructive and strategically focused solutions.
• Build and maintain excellent partnerships with other relevant Bank Group units to ensure that Corporate Services responds to client requests in an integrated, timely, and coherent manner and that substantive analytical work is conducted throughout the process.
• Oversee and provide strategic leadership to Global Business Centers’ center managers and governance, including management of GBC Secretariat.
• Be an active member of GCS’s management team and take on other duties or special projects as identified by the GCS Director.

People/Talent Management accountabilities:

• Model exemplary WBG leadership values and managerial behaviors and reinforce these qualities through leadership and career development for tagged managers and staff within GCSCS.
• Foster a culture of continuous engagement and collaboration across different units.
• Provide leadership during times of change, ensuring smooth transitions and helping to establish a cohesive and well-integrated unit.
• Design, implement, and manage a central Change Management unit, including Learning and Development, on behalf of GCS.

Qualification & Requirements

• Advanced degree in a relevant discipline (e.g. Business Management; Public Policy) and substantial professional experience, including at least 15 years in positions of increasing complexity and responsibility, or equivalent combination of qualification and experience.
• Extensive experience managing corporate services in multilateral organizations or international corporations.
• Sound business acumen, as well as thorough knowledge of corporate services policies, programs, and procedures, with demonstrated results in delivering programs worldwide. Understanding the challenges and corporate policies of international institutions will be a plus.
• Proven track record of leading organizational change and driving innovation within a large, complex organization.
• Experience in developing and implementing strategic plans that align with organizational goals and objectives.
• Corporate perspective with ability to understand and balance operational issues with management priorities and risk concerns.
• Demonstrated ability to represent a multilateral organizations or international corporation externally and/or lead discussions at the highest official levels both internally and externally.
• Outstanding interpersonal, diplomatic and partnership skills required for building and maintaining collaborative relationships with senior management, government officials, partners and other stakeholders.
• Ability to navigate complex policy issues with corporate significance, manage multiple complex tasks, forge strong and effective relationships, and resolve differences across organizational boundaries.
• Strong communication skills, including the ability to speak persuasively and present ideas clearly and concisely.
• Experience in leading and managing large teams of staff, and vendor contracts.
• Very strong interpersonal skills to work effectively in teams, with management and colleagues at all levels, with a proven ability to work across functions/boundaries, and to build bridges across different constituencies.
• A high degree of self-motivation, positive attitude, and drive and the ability to contribute to a team-based, multi-cultural work environment.

Benefits

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.