Director Customer to Cash Global Process Owner

Key Responsibilities

• End-to-End Process Ownership: Design, maintain, and govern the Customer to Cash process taxonomy and roadmap, ensuring alignment with strategic goals and integration across account maintenance, order management, billing, cash and collections as well as inquiry and dispute resolution
• Process Standardization and Compliance: Develop and enforce standardized policies, procedures, and systems across regions, ensuring compliance with tax, legal, and regulatory requirements.
• ERP Integration Leadership: Collaborate with and support Commercial Operations ERP Ops., IT and project teams to integrate and optimize Customer to Cash processes within ERP systems, ensuring readiness and seamless deployment.
• Governance and Continuous Improvement: Establish and monitor performance metrics (KPIs) and SLAs, leveraging tools like automation and process mining to drive improvements and cost savings
• Stakeholder Collaboration and Technology Enablement: Partner with the Commercial Operations Leaders, Stakeholders and BPO teams to ensure cohesive service delivery, implement enabling technologies, and support change management initiatives

Qualification & Requirements

• Bachelor’s Degree or higher AND ten (10) years of job-related experience

OR

• High school diploma/GED AND fourteen (14) years of job-related experience

Additional qualifications that could help you succeed even further in this role include:

• Bachelor’s degree in finance, Operations or process management
• Expertise in Customer to Cash processes, including order management, cash applications and customer dispute resolution.
• Experience leading change initiatives including ERP implementation and integration within a global organization.
• Proven ability to design global processes within a GBS or shared services environment.
• Strong leadership, communication, and stakeholder management skills.
• Knowledge of compliance and risk management in procurement and finance operations.

Benefits

Your pay 
Solventum offers competitive pay to recognize and reward your contributions. Your pay may include two components: base salary and variable pay. While base pay applies to all employees, variable pay is offered to eligible employees and may include annual, sales, or other incentives.

Health and life
Solventum offers comprehensive health coverage, life and accident insurance, and a variety of supplemental benefits to encourage and support physical and mental well-being for all.

Paid time off 
Paid time off is an important benefit that helps you balance your work and personal life. This includes vacation and holiday pay, short- and long-term disability benefits, parental leave and time off for emergencies or other miscellaneous absences.

Retirement
We believe all our people should be well-positioned for the future, wherever it may lead. Our retirement benefits programs are built on a defined contribution plan structure, which gives you more flexibility and control when it comes to investing in the future.

Work-life balance & employee assistance 
Work-life balance is a key component of emotional and social well-being. In each country, Solventum offers robust benefits offerings including:

• Confidential Employee Assistance Program (EAP)
• Stress management coaching
• Child and adult (elder) care consultation and referral
• Financial and legal consultation and referral services
• Parenting resources and personal growth resources
• Flexible work arrangements and programs that give employees the autonomy to customize when and where they work best