Senior Client Partnership Manager

Key Responsibilities

• Building and championing strong executive-level relationships with NHS clients to ensure sustained growth and contract retention
• Leading contract renewals, discovering opportunities to cross-sell services, and driving new revenue streams.
• Be responsible for contract delivery, ensuring compliance and performance standards are met, while providing coaching and guidance to client teams.
• Developing and implementing tailored account strategies, aligning client needs with internal goals and resources.
• Coordinating contract negotiations to make sure terms align with company objectives and client expectations.
• Monitoring and resolving any contract performance issues to deliver exceptional client satisfaction.
• Actively contributing to sales campaigns, promoting the adoption of new services and collaborating with internal stakeholders.

Qualification & Requirements

What you’ll bring:

• Demonstrable experience in client partnership at a senior level, within a BPO or public sector organisation.
• A strong background in sales, with a track record of success in driving revenue growth and managing high-value contracts.
• Ability to influence and establish relationships with partners at all levels.
• Ability to work independently and collaboratively in a fast-paced environment.
• Solid understanding of negotiation techniques and contract management standard methodologies, alongside a familiarity with applicable procurement regulation and contract law.

It would be great if you had:

• Familiarity with healthcare technologies and digital health solutions

Benefits

SIP Bonus scheme, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund