Head of HR Services Delivery EMEA within BA OESL

Key Responsibilities

Management of HR services and BPO governance

• Main liaison to the BPO provider in the region to ensure seamless HR, payroll and contract management.
• Defining, monitoring, and continuously improving service level agreements (SLAs) and performance metrics with the BPO provider.
• Supervision of HR Service Delivery Specialists at the locations who are responsible for monitoring all provider services and obligations at their respective locations.
• Ensuring compliance with the obligations set out in the BPO service agreement and addressing any service gaps.

Management of internal HR operations

• Managing HR services for locations outside the BPO area, ensuring standardization and process efficiency.
• Lead a team responsible for managing HR data, time tracking, and payroll or BPOs.
• Oversee the daily operations of the Payroll Shared Services team to ensure consistent, timely, and accurate service delivery.
• Development and implementation of best practices for operational excellence in HR services.
• Promoting a culture of continuous improvement and high employee satisfaction.

Compliance & Risk Management

• Ensure that all personnel policies, payroll, and employment contracts comply with local labor laws and company standards.
• Monitoring compliance with contractual obligations and ensuring compliance with service agreements
• Working with legal and compliance teams to mitigate risks related to HR data security, GDPR and other regulations.

Digital transformation & implementation of a global HCM solution

• Lead and support the implementation of a global digital HCM solution and subsequent smooth adoption and integration into HR operations.
• Identify and utilize automation and digital tools to improve efficiency, accuracy, and usability.
• Cross-functional collaboration with IT, HR and business leaders to ensure that digital HR solutions support overall business goals.
• Ensuring that workforce data is accurate and accessible to enable data-driven decision-making.

Qualification & Requirements

• Bachelor’s or Master’s degree in human resources management, accounting, finance, law, business administration or a related field.
• Several years of experience in management positions in HR shared services, HR operations or supplier management.
• Strong experience in supplier management with knowledge of monitoring supplier performance and compliance with SLAs.
• Experience in providing HR services: HR data management, payroll and labor law compliance across the EMEA region (particularly Germany and France).
• Understanding of HCM systems (e.g. SAP SuccessFactors, Workday, Oracle HCM) and their impact on HR service delivery.
• Fluent written and spoken German and English.
• Problem solving and decision making: Strong analytical skills to evaluate systems problems and develop effective solutions.

Benefits

• Training opportunities
• Mobile and flexible working models
• Sabbaticals
• and much more…