Sr. Manager, HR Shared Services (HRMS)

Key Responsibilities

HR Service Delivery:

• Oversee the delivery of HR services related to associate lifecycle management, ensuring that HR services are delivered in a timely, accurate, and customer-focused manner using service level agreement best practice.
  
• Develop and implement HR policies, procedures, and programs that support the organization’s strategic goals.
• Implement internal ticketing system and knowledgebase to support HR Service Delivery model.

Team Leadership

• Lead, mentor, and develop a team of HR professionals.
• Set performance goals, conduct regular performance reviews, and provide ongoing feedback and coaching.
• Foster a positive and collaborative team environment.

HR Systems And Technology

• Leverage the HRIS system SuccessFactors to streamline HR processes and improve service delivery.
• Ensure HR information entry is accurate and performed with a high level of integrity.
• Stay current with HR technology and process trends and recommend upgrades and enhancements.
• Play a key role in technology testing to ensure optimal performance of systems during upgrades and enhancement implementation.

Compliance And Risk Management

• Ensure compliance with all federal, state, and local employment laws and regulations.
• Conduct regular audits of HR processes and practices to identify and mitigate risks.
• Develop and maintain HR documentation, including employee handbooks, policies, and standard operating procedures.

Reporting And Analytics

• Develop and maintain HR metrics and dashboards to track key performance indicators (KPIs).
• Analyze HR data to identify trends, insights, and areas for improvement.
• Prepare and present HR reports to senior management.

Strategic HR Initiatives

• Partner with senior leadership to align HR strategies with business objectives.
• Lead or contribute to strategic HR projects, such as change management, and talent management initiatives.
• Drive continuous improvement in HR processes and service delivery.

Qualification & Requirements

Minimum Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Master’s degree or HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) is preferred.

Experience Requirements

• Minimum of 7-10 years of progressive HR experience, with at least 3 years in a managerial or leadership role and demonstrated experience setting up and running a centralized service center for HR transactions.
• Strong knowledge of HR laws, regulations, and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage and develop a high-performing team.
• Strong process orientation with an eye to optimization, standardization, and change management
• Proficiency in HRIS and other HR-related software.
• Strong analytical and problem-solving skills.
• Ability to handle sensitive and confidential information with discretion.
• Occasional travel to other company locations or for professional development.
• This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications. Duties may evolve over time to meet the changing needs of the organization.

Benefits

In addition to the base salary, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vison, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.