Sr. Director, HR Shared Services

Key Responsibilities

• Oversee the identification, hiring, and training of EEC team members
• Execute on the HR Operating Model vision, strengthening the EEC, by working with process owners and service providers to deliver optimal service solutions
• Drive a continuous service improvement mindset by partnering with the Centers of Expertise (COEs), HR Business Partners (HRBPs) and Global Technology to proactively explore opportunities to optimize and technology enable key processes
• Liaise with stakeholders in HR and Technology to understand business/functional requirements, and to collaborate with external vendor partners to implement, upgrade, and maintain technology solutions
• Monitor and refine Service Level Agreements (SLAs), analytics, and reporting, to assess the performance of the Employee Experience Center
• Execute on the people analytics vision and roadmap
• Provide data driven insights and make recommendations to Senior Management and other internal stakeholders
• Support HR projects and key initiatives including supporting the delivery and change management of new HR programs
• Lead and manage the EEC, by developing and coaching team members, ensuring that team is trained and knowledgeable and by cultivating a winning culture
• Coach and empower the team to grow their capabilities, act with ownership, and challenge the status quo in a psychologically safe and inclusive environment
• Manage and maintain an annual departmental budget

Qualification & Requirements

• 10+ years of progressive experience in an HR Shared Services environment, with demonstrated expertise in managing the full employee lifecycle through technology-enabled processes. This includes, but is not limited to, onboarding, workforce administration, global mobility, total rewards, performance management, reporting & analytics, and offboarding. Experience should encompass both strategic oversight and hands-on management of daily HR operations
• Global experience is a must have
• A bachelor’s degree in Human Resources or another related field
• Proven track record of developing and successfully implementing HR strategies that enhance operational efficiency and employee experience
• Solid understanding and experience using HR technologies such as SAP, SuccessFactors, ServiceNow, and UKG Dimensions, with the ability to leverage data and consumer insights to drive mutual success
• Experience with Payroll systems is considered an asset
• Ability to develop strong relationships with stakeholders across HR and the business, and the skill to collaborate with and motivate others
• Excellent communication skills, both written and verbal, with a focus on creating a safe space for healthy debate and then committing to a decision together

Benefits

At McCain, we’re on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person’s needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.