Lead Specialist, HR Shared Services-Leave of Absence
AAA National
United States, Kansas, Home
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Salary
$54,408 - $108,083 Per Year
Rank
Senior Manager
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
Hybrid
Functions
HR
Reports to
Level
N-2
Travel Max:
0%
Posting Date
04-15-2025
Description
AAA is hiring for a Leave of Absence Lead Specialist to join our HR Shared Services team! This position is a primary point of contact for leave management, providing expert guidance to Associates and management on leave policies and procedures, while serving as a mentor to the Leave of Absence (LOA) team.
This position offers a work-from-home schedule, however, the selected candidate must reside within a commutable distance to Wilmington, DE for on-site work as needed.
Key Responsibilities
- Manage and coordinate all aspects of Associate leaves including FMLA, ADA accommodations, disability, worker’s compensation, and other statutory and non-statutory leaves.
- Mentors the Leave of Absence team, providing guidance and training.
- Assigns Workday cases as needed and ensures that team meets payroll deadlines.
- Provides consultation to Managers on policies and compliance regarding leave of absence matters, and compliance with all related policies, employment and leave laws.
- Prepares biweekly payroll disability pay report for client group.
- Advocates for Associates on leave to ensure a successful return to work.
- Interacts with internal (COs, Field HR) resources to acquire needed information to lead work to completion.
- Reviews dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs).
- Monitors usage within leave programs notifying Manager when trend may be apparent. Suggests ideas to help reduce leave frequency and duration and expedite return to work.
- Provides reports to Field HR and COE’s to be used in solving people related business challenges and implementing HR strategy.
- Participates on Human Resources and/or company-wide project teams.
- Other duties as assigned.
Qualification & Requirements
- Bachelor’s degree in HR or related field; equivalent experience considered in lieu of degree.
- 8 + years of experience in leave of absence administration.
- Solid and hands-on understanding of leave laws.
- Strong written and verbal communication skills; able to communicate with tact and diplomacy.
- Ability to influence others on policies, practices, and procedure.
- Effective at capturing and synthesizing information from multiple parties and making sound and timely decisions.
- Ability to support and guide team member in their tasks, fostering a positive and productive work environment.
- Skilled at assigning and delegating tasks to team members effectively.
- Strong troubleshooting, analytical and problem solving skills.
- Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner.
- Proficient in Microsoft Office and experience with case management technology.
- Ability to work overtime as needed to support timely LOA payroll processing.
Benefits
- Annual Bonus + Annual Merit Increase Eligibility
- Comprehensive health benefits package
- 3+ weeks of paid time off accrued during your first year
- 401(K) plan with company match up to 7%
- Professional development opportunities and tuition reimbursement
- Paid time off to volunteer & company-sponsored volunteer events throughout the year
- Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
Company Profile
AAA National
Industry
Consumer Services
Revenue
$5.9B
Employees
45,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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