Senior Director – Delivery Operations
Acuity Knowledge Partners
APAC/Oceania, India, Gurgaon
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Salary
Rank
Senior Director
Responsibility
Functional Tower Lead
Scope
Regional
Workplace
100% in office
Functions
Finance
IT
Supply Chain
Reports to
Chief Delivery Officer (CDO)
Level
N-2
Travel Max:
0%
Posting Date
04-15-2025
Description
The Senior Director for Delivery Operations will report directly to the Chief Delivery Officer (CDO) and will primarily function as an individual contributor in the Delivery Ops team, which is responsible for supporting 10 Business Units within 3 Segments. This role involves significant coordination across delivery teams and various departments within the organization. The ideal candidate will have extensive experience in the outsourcing or Global Capability Center (GCC) domain, preferably within the financial services sector, although this is not mandatory.
Key Responsibilities
Strategic Coordination
- Collaborate with business units and departments including operations, finance, sales, and technology to ensure seamless delivery operations.
- Act as a liaison between the CDO office and other departments to facilitate communication and coordination
Project and Process Management
- Lead and manage strategic and open-ended projects aimed at improving delivery operations.
- Implement process improvements to enhance efficiency and effectiveness within the delivery teams.
Financial Oversight
- Manage P&L MIS for the CDO/Senior team, with a focus on analyzing financial data to identify areas for improvement.
- Develop strategies to improve financial performance based on thorough analysis of numbers.
Software Implementation and IT Change Management
- Play a significant role in new software implementation processes or IT change management initiatives.
- Ensure successful integration and adoption of new technologies within the delivery operations.
M&A Support
- Support due diligence and integration processes for mergers and acquisitions.
- Provide expertise in evaluating and integrating companies to ensure smooth transitions.
Qualification & Requirements
- 15-20 years of experience, in the outsourcing or GCC domain, ideally in Financial Services
- Experience in project/process management and improvement
- Ideally should have managed P&L, or managed P&L MIS for CXO/Senior team. Demonstrated ability to improve numbers by analyzing them and identifying areas for improvement
- Demonstrated ability to coordinate with business units and departments across the firm, including within operations, finance, sales and technology
- Ideally managed or been a significant part of new software implementation process, or IT change management process
- Experience in creating, analysing and executing strategic and open-ended projects
- Candidate should have M&A related experience in terms of supporting due diligence and integration of companies
Benefits
No information available.
Company Profile
Acuity Knowledge Partners
Industry
Financial Services
Revenue
$310M
Employees
6,000
Fortune 500 Rank
NA
Global 500 Rank
NA
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